About FTUK
CEO
Established
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Broker
Platform
Trust Pilot
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More info FTUK
Customer Reviews (613)
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2 months ago
Holly Thompson
The support team here replies really quickly and, more importantly, they actually help. I didn’t have to chase anyone down or keep repeating the same thing, which makes trading feel a lot calmer. Overall, it’s been a smooth experience so far—props to them.
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2 months ago
Oliver Bennett
Excellent customer service and a really supportive team. They got back to me quickly, and they helped sort out my issue in a professional way. Honestly, I was impressed with how smoothly everything was handled—properly attentive from start to finish. I really appreciate the help and support, so thank you!
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2 months ago
Tom Harris
Been moved over to FTUK from Trading Funds. So far, so good, and I’m still getting excellent customer service. It’s been a smooth change overall, no issues so far.
Thanks, Bradley.
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2 months ago
Luca Ferraro
I recently received my first payout from FTUK, and honestly, the whole experience has been really professional from start to finish.
I’ve tried a few different prop firms before, but what I liked most about FTUK was the Flex model. For me, it genuinely helped take some of the psychological pressure off, the kind traders usually feel with more traditional challenge formats. It made it easier to stay focused on consistency and risk management, instead of rushing decisions just to meet targets.
The payout itself was processed without any issues, and the communication with the team was smooth and respectful throughout. I also got the chance to speak directly with Nick, and I have to say the conversation felt very professional, with a trader-focused mindset rather than some generic sales talk.
Of course, discipline and risk management still matter a lot—like any prop firm—but based on my personal experience so far, FTUK really delivered what they promised. I’m looking forward to continuing the journey.
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2 months ago
Sanne Vermeer
I had some trouble setting up my new account, so I reached out for help. Luckily, I got a response right away—within minutes, actually—and the support was really solid. Umar guided me through it step by step, and I got everything sorted with no more issues. Really appreciate the help from FTUK as well. Thank you Umar and FTUK—much appreciated!
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2 months ago
Hassan Ali
The first thing I want to say about the customer service—especially Mr. Reza MOD—is that when I faced a small misunderstanding, he handled it really well. Honestly, the way he managed the situation made me feel listened to and cared for, not just pushed aside. I also want to thank him and the whole FTUK team. Overall, the experience was amazing, and I truly appreciate the support. Thanks a lot, FTUK!
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2 months ago
Sanne van Dijk
Support, especially Reuben, really stands out. Replies come fast and they’re genuinely helpful, not just some generic answers copy-pasted. You don’t end up repeating the same explanation over and over, which is a big deal. Most of the time my questions were sorted in one go too, so it saves quite a lot of time overall.
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2 months ago
James Carter
Ever since FTUK acquired the business, I’ve noticed a pretty clear drop in both server reliability and the standard of customer support. Compared with my earlier experience using TradingFunds, it feels like things have gone backwards.
To be fair, my first time dealing with TradingFunds, I actually left a positive review. The support was quick and helpful, and the platform felt stable. Now though, I’m running into ongoing MT5 server problems, and the whole situation is honestly disappointing.
I was told the following to try and fix the issue after the latest MetaTrader 5 (MT5) updates: if clients in certain regions can’t reconnect, you should uninstall the app from your device, then download it again using the correct link for your platform (Android, Windows, or iOS). After reinstalling, you should be able to reconnect without any problems.
They also said not to copy and paste the server name. Instead, I should manually type “FtukMarkets” in the server search, pick the correct server, and then re-enter my login details.
The problem is—doing this means I have to re-login to all my accounts across other prop firms as well. That’s not a small inconvenience; it’s extremely time-consuming and, honestly, quite tedious. On top of that, all my indicators on MT5 get wiped, so I have to set them up again from scratch.
I really don’t get why FTUK made what should be a straightforward fix so complicated. Instead of having the server issue handled properly on their side, I’m forced to reconfigure everything just because of their reconnect problems. It’s incredibly frustrating, especially when I never had similar issues with TradingFunds or FTMO.
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2 months ago
Andriy Kovalenko
I finally got my first payment, and honestly everything went really smoothly. The process was clear, and there were no issues on my side. Thanks to the company for handling it this way—really appreciate it!
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2 months ago
Marcos Pereira
Mesmo depois de tudo aprovado, eles acabam cobrando taxas a mais. Honestamente, é bem irritante—parece que a gente nunca vê o valor final logo de primeira. A experiência com a mesa proprietária foi a pior possível. Sinceramente, não comprem essa empresa.
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2 months ago
María Fernández
Las reglas están claras: si cumples, te pagan, y listo. No hay más vuelta.
El equipo de soporte me pareció muy bien. Me resolvieron todas las dudas y, además, respondieron rápido, sin marear. Yo diría que el tiempo de respuesta fue de lo más ágil.
En general, es una empresa totalmente recomendable. Hice mi primera solicitud de retiro el viernes por la noche. El correo confirmando que estaba aprobado me llegó el lunes a las 1:00 a.m., y el dinero lo tuve en cripto a la 1:30. La verdad, fue bastante espectacular.
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2 months ago
Daniel Ali
What an amazing prop firm. I opened my first account with them about three and a half weeks ago, and just a few days ago I finally received my first payout. Honestly, the payout process was really smooth and fast, which I didn’t expect that quickly.
Their customer service is also top-notch. When I had a question, I got an instant response, and they actually took the time to explain things clearly. The payout amount isn’t massive—still, it’s enough to build real trust, especially for someone starting out like me.
Overall, I’d highly recommend them. Their trading rules feel a lot simpler than what you see with many other firms in the industry, so it’s easier to get started without all the extra hassle.
Matthew Johnson
I like how everything is laid out clearly on the website. I didn’t run into any surprise or hidden terms—pretty straightforward from start to finish, honestly. The info’s there if you take a moment to read it, so the whole process feels pretty smooth.