About Toptier Trader
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More info Toptier Trader
Customer Reviews (3095)
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1 month ago
Alta Heller
The customer service experience at this firm leaves much to be desired, making it difficult to recommend their services. During my attempt to resolve an issue, I found no assistance whatsoever. Rather than addressing my concerns, the representatives seemed more focused on repeating scripted information instead of actually solving problems for their clients.
There are definitely superior trading platforms that provide better incentives for a similar price point. It’s not uncommon to interact with representatives regarding payouts and the intricacies of challenges, and unfortunately, the customer service at Top Tier is severely lacking. In fact, if I could give less than one star, I absolutely would.
For anyone considering a trading challenge, I’d suggest looking into Instant Funding or FTMO instead. I’ve had excellent experiences with customer service from both of these firms.
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1 month ago
Kristofer Feil
As a long-time supporter of TT, I’ve held them in high regard, largely thanks to my mentor, whom I consider a true legend in the field. However, I must candidly say that TT has one of the worst document verification processes I’ve ever encountered. Honestly, what’s the deal, guys? I’ve never faced these kinds of issues with other proprietary trading firms in the past. To add insult to injury, I was banned from the platform without any explanation. When I reached out via email, the responses from the “verification” department were vague and unhelpful, often just filled with excuses. After putting in days, weeks, and even months to succeed in the challenge, it’s incredibly frustrating to have to deal with this situation.
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1 month ago
Ola Sauer
After trading with my live account for some time, I signed a contract on February 2. This contract didn’t mention anything about a 3% rule breach. However, when I went to request my payout, I was informed that I had violated the 3% rule on a single position on February 18, although the rule supposedly took effect on February 17. It’s worth noting that only two individuals on the leaderboard have not lost 3% on a single trade.
The firm claims they sent me an email about this rule, but I checked my inbox and there was nothing. Since the contract I signed governs my account and lacks any mention of this rule, I believe it shouldn’t be enforced against me until the contract is updated. Unfortunately, they are refusing my payout. I have a strong feeling that others from the leaderboard will face similar issues when they request their payouts, which seems really unfair and unprofessional. It’s not right for a company to change rules that aren’t included in the contract clauses.
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1 month ago
Rose Mosciski
Consistently excellent experience.
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1 month ago
Eldridge Lesch
I often use multiple take profits when I trade, which means I need to open several positions on the trade locker. However, I’ve been told that this only accounts for a 1 percent risk of my overall account. Recently, they claimed I violated their high-frequency trading rule, which led to them seizing all my weekly profits while keeping the losses from my first day of trading. This resulted in a significant drawdown on my account. When I inquired about how many positions they consider “high,” they refused to disclose that information, mentioning it could lead to exploitation of the rule. To me, it feels like they’re being intentionally vague to deny payouts and take away my profits.
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1 month ago
Gwendolyn Harber
Every question I had was addressed thoroughly. I really appreciated how responsive the team was; it made the experience so much better. They took the time to provide clear explanations and were always available for any follow-ups I needed. It’s refreshing to see such dedication to customer support in a trading firm. Overall, I felt valued as a trader, and my inquiries were never brushed aside. This level of engagement has definitely made a positive impression on me.
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1 month ago
Max Ledner
I have to say, I was really impressed with their quick response time and the helpfulness of their team. Anytime I reached out with a question or concern, they got back to me almost immediately, which is a huge plus in this industry. The support staff was not only prompt but also genuinely eager to assist. It’s rare to find such a combination of speed and helpfulness, and it made my experience much more enjoyable. Overall, I’d definitely recommend them for their reliable and responsive approach to customer service.
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1 month ago
Floy Jacobson
The response time is impressively quick, and they hit the nail on the head every time. I genuinely appreciate this!
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1 month ago
Danyka Fritsch
The answers you receive are consistently clear and straightforward. Additionally, the support team responds remarkably fast to any inquiries you may have.
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1 month ago
Kattie Trantow
I placed my trades, and after holding them for a couple of days, they hit my take profit. However, just a day later, I was informed that my profits had been deducted due to a news violation. I’ve honestly never encountered such incompetence as I have with this firm. They claim to support swing traders and assert that they aren’t influenced by news events, but it leaves me questioning if they expect me to close my positions every time news is announced. Be cautious of these scammers who lack professionalism. Now, I’m left with nothing.
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1 month ago
Alvina Shanahan
The customer service here is absolutely fantastic! Every time I’ve reached out for help, the team has been quick to respond and incredibly helpful. It’s refreshing to see such dedication to clients. They really make you feel valued and supported. Overall, I couldn’t ask for better assistance when navigating my trading journey. Highly recommend!
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2 months ago
Hector Heaney
My assistant was quite friendly and provided a wealth of information. They really made the process easier to understand, which is always a plus. I appreciated how approachable they were, offering insights on various aspects. Overall, the experience was positive, and the support I received was invaluable.
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2 months ago
Gladys Dare
Be warned about potential issues with TopTier Trader. It seems that they may fail you under the guise of KYC verification.
Just yesterday morning, I received a verification from Sumsub for my KYC, but after a long 14-hour wait, I got an email from TopTier Trader stating that my KYC failed due to a mismatch in the name on the address document. In my country, rented properties can indeed be in my wife’s name as well, which created complications. Initially, I submitted an electricity bill in her name, and when they declined it, I then provided my bank statement, which had my name on it. Despite being verified by Sumsub, their risk team claimed they couldn’t onboard me due to the earlier document issue.
To make matters worse, they even banned my account from accessing their platform.
For context, I’ve successfully funded accounts with other proprietary firms using the same documentation without any hiccups. I even offered to have a video interview for the KYC verification process, but they turned down that option as well. I have all the necessary documents and can present them if required by any authority.
My account number is 1246236.
So here’s my advice to aspiring prop firm traders: steer clear of TopTier Trader. It’s best not to waste your time, energy, and money.
Update: Following your response, I reached out to your support team, and they stated that their decision regarding my KYC verification is final. This is quite disappointing. Please stop wasting people’s time and energy; these practices are truly concerning.
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2 months ago
Stephanie Schmidt
TT stands out as a top choice for U.S. traders looking for funding. The support team is exceptional, always ready to address inquiries within just a few minutes. I had a great experience today with Elisha; she was not only quick to respond but also very thorough in her assistance. I would definitely recommend this firm to anyone interested in trading.
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2 months ago
Abner Carter
Asif was incredibly helpful and always ready to assist with any questions I came up with. His support made a significant difference in my experience.
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2 months ago
Wyatt Watsica
I really thought I had made a financial breakthrough, but unfortunately, my experience with this trading firm has been anything but positive. It seems as if they are constantly looking for reasons not to pay you. They actually deleted my account, claiming that I copied a trade, which simply isn’t true. Even if I had done so, their advertising clearly stated that such practices were allowed. It took an intervention from MAFG-RIA-INC just for me to receive what was rightfully mine.
I’m baffled by the positive reviews because my cousin has gone through a similar ordeal! Honestly, I’m quite disheartened by the entire situation.
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2 months ago
Cyrus Ondricka
I had high hopes for TopTierTrader, but my experience turned out to be a complete disaster. After introducing several traders to their platform and helping generate over $70,000 in revenue, my account was abruptly closed without any notice, and my affiliate commissions vanished.
Here’s a summary of the issues I faced:
1️⃣ Account Closure with No Justification – Despite engaging with their support team about KYC matters and submitting various documents, they opted to shut down my account instead of addressing the problem.
2️⃣ Affiliate Issues – Although my referrals showed up on my dashboard, they argued that those purchases weren’t tracked through my affiliate link and denied me the commissions I was owed.
3️⃣ Poor Customer Support – My inquiries were largely ignored, and I received no meaningful solutions—just a stream of excuses.
4️⃣ Opacity – There was no warning ahead of time and no clear explanation—just abrupt bans and withheld funds.All I wanted was what I had legitimately earned, yet they continued to evade their responsibilities. This serves as a serious warning to other traders and affiliates—AVOID THIS COMPANY AT ALL COSTS! ❌
They demonstrate a lack of professionalism, transparency, and fairness. I’ll keep speaking out against their unethical practices to prevent others from experiencing the same unfortunate situation. Best to steer clear of TopTierTrader! 🚨
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2 months ago
Jacquelyn Metz
I recently received an email from TopTier Trader regarding my trading account (1158385), and I’d like to share my experience.
The email stated:
“Dear Trader,
We hope this message finds you well. After a thorough review of your trading activities, we’ve noticed behavior categorized as “Copy Trading.” This is considered a violation of our trading rules, specifically falling under the “Prohibited Trading Practices,” as outlined in our Risk Management Policy.
Violation Details:
Type: Copy TradingConsequences:
Due to this violation, TopTier Trader will implement the following actions:
– Termination of all associated accounts.
– Rejection of any pending payouts.
– Immediate ban from our platform.
– A refund will be issued for any active challenges that haven’t failed or are not currently in a loss, with the funds returned to the original payment method.The confusing part is that their website claims copy trading is permitted. It seems that when they noticed I was on track to successfully complete the challenge, they suddenly introduced this new rule. So far, I haven’t received my refund or any proof that they’ve actually processed it, despite what they indicated in the email.
My account was doing well, on the verge of passing the challenge. I would advise others to be cautious and think twice before investing their time and money with this firm.
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2 months ago
Jordy Marvin
This company appears to be among the top players in the industry, and their responsiveness is commendable. However, my experience has been quite frustrating. After spending more than two months trading on a single account, I successfully met all the required goals and achievements they set. Despite maintaining a positive performance, my trading strategy—characterized as risky—was not approved by them. It’s rather ironic that I faced a ban right after my first payout. I was taken aback because I had been verified and trading with the same approach for months. It’s puzzling why they decided to take such action at that moment rather than during the initial challenge phase. Overall, I am left feeling quite disappointed.
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2 months ago
Nick Rau
The customer service at this firm is truly outstanding. Every question and concern I had was addressed promptly and effectively. I genuinely appreciate how attentive they are. Overall, I’m really enjoying my experience with TopTier.
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2 months ago
Susie Morar
Samuel provided outstanding assistance, and the customer service experience was consistently excellent.
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2 months ago
Jalon Collins
I found the service to be quite friendly, and the responses were impressively swift.
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2 months ago
Chris Klocko
Consistently top-notch support!
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2 months ago
Leonora Cole
This firm truly stands out with its excellent learning materials. The payouts are consistently reliable, and I appreciate their clear and transparent approach to risk management. The payout process is quick and straightforward, making it easy to access your earnings. Additionally, the customer support is exceptional—responding thoroughly to every inquiry. I can’t recommend them highly enough!
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2 months ago
Haley Connelly
The customer service was fantastic! They really helped me sort out my issue quickly.
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2 months ago
Hillary Fahey
The service provided is truly excellent, marked by a quick response time that ensures you’re never left waiting. The staff is not only friendly but also incredibly helpful, always ready to assist with any inquiries you might have. Overall, the experience is very positive, making it easy to recommend this firm to others.
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2 months ago
Kathryn Prosacco
This is an excellent proprietary trading firm! Their support team responds quickly, which is impressive. I had a really nice chat with a support agent named Olabanke, who was quite helpful. I definitely recommend this firm!
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2 months ago
Danny Ratke
This firm provides outstanding service, truly top-notch. The team is always ready to assist and offers valuable insights that can elevate your trading experience. Their support is prompt and knowledgeable, ensuring that you’re never left in the dark. Plus, the tools and resources they provide are exceptional, making it easy for traders to navigate the markets with confidence. Overall, I can’t recommend this place enough for anyone serious about trading.
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2 months ago
Stella Lesch
The firm requires you to pass an assessment, but when the time comes to receive your funded account, they’ll ban you without providing any valid explanation. I’m really dissatisfied with this trading firm. I hope they can resolve this issue quickly. My $10,000 account faced the same fate.
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2 months ago
Adell Reynolds
I am thoroughly disheartened by my experience with TopTier Trader. After I successfully completed the funded account challenge, my $100,000 account was inexplicably deleted. I reached out to their support team multiple times seeking clarification but never received a response. This entire situation has been incredibly frustrating and has caused me a lot of unnecessary inconvenience. I strongly advise traders to carefully consider their choice of a prop firm.
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2 months ago
Kaylie Kiehn
The feedback is outstanding, and the team is incredibly patient. Additionally, the level of customer service provided is truly commendable.
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2 months ago
Axel Smitham
Be cautious about challenges posed by this firm. I recently submitted a ticket to Top Tier Trader concerning an incident where my stop loss (SL) was automatically adjusted by their platform, Tradelocker. The reply I received from customer service was rather disappointing. They told me that under simulated market conditions, there’s no guarantee that stop losses or take profits (TPs) will execute at the intended prices due to slippage during sudden market moves or when liquidity is low. While I can appreciate that slippage happens quite frequently in the trading world, it was disheartening to learn that no broker can ensure precise order execution in those scenarios.
After reviewing my trades, the team insisted that the trade executed under normal conditions and that there was nothing more to be done. This left me feeling like my concern was not genuinely addressed, as I really expected better protections for order execution, even in simulation environments. I have ample evidence to back this up.
If you’re thinking about using Top Tier Trader, definitely consider the limitations of their platform, especially regarding stop loss execution during unpredictable market conditions.
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2 months ago
Josefina Ullrich
Samuel provided exceptional service. I would rate it a perfect 10 out of 10. The experience was straightforward and hassle-free, with no unnecessary complications.
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2 months ago
Maud Tromp
The customer service here is truly commendable—it’s fast, effective, and excellent overall. Regardless of the issue at hand, you can always expect to be treated with the utmost respect and professionalism.
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2 months ago
Isabell Lind
Toptier has not lived up to their promises. If there were an option to share what I’m about to say visually, it might have been clearer. Last year, they introduced a free $5,000 challenge account, which I applied for and thankfully got. I started using it as a training tool. They claimed that the account would be available until 2027. Unfortunately, they were unable to keep their word, as I found out that my account, which I left inactive for just a few weeks in December, was disabled due to inactivity. I brushed that off and started practicing on my brother’s account.
As of last week, his account balance was $4,794. I made a profit of $624, but when I reviewed my trades for the day, I saw a total loss of $561, leaving my total profit at $5,372. I tried to overlook that, but on the same dashboard last week, I noticed my profit target was set at $127 to pass the challenge. On Monday, January 27, 2025, I lost three trades with a total loss of $49, only to find that my overall profit had dropped to $4,750. My account equity displayed $4,750, while the account balance showed $5,400. The discrepancies were glaring, leading me to the conclusion that Toptier is neither trustworthy nor reliable.
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2 months ago
Leonard Aufderhar
They seem to only respond to positive feedback, which is frustrating. I’ve sent multiple emails over the past few months, but I haven’t received a single reply. After all the time and effort I dedicated, it’s disheartening to get banned without any sort of refund or compensation. My funded account feels completely useless now. I’m really disappointed with the whole experience.
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2 months ago
Carlos Klein
This firm excels at breaking down complex concepts and making them easy to understand. Their explanations are clear and straightforward, which is really helpful for both newcomers and experienced traders alike. The team is approachable and willing to answer questions, making the learning environment quite friendly. Their ability to simplify trading strategies is commendable, and I always leave feeling more informed. Overall, if you’re looking for a place that prioritizes clear communication and support, you won’t be disappointed here.
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2 months ago
Alysa Parisian
The response was quick and straightforward. What more can I add about a broker that offers an extensive selection of assets and products? It seems to be an excellent platform for traders of all kinds.
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2 months ago
Torrance Cormier
This firm appears to be just another scam in the realm of proprietary trading. I had a total of 170,000 dollars with 110 funded accounts, and after successfully passing my funded evaluation, I submitted my KYC documentation. Out of the blue, they banned me from the platform without any legitimate explanation. The reasons they provided were far from satisfactory. It’s crucial to choose wisely before investing in an account with this firm.
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2 months ago
Alexandro Waters
I cannot recommend opening an account with this company. I had an account worth $300,000, but it disappeared from my dashboard. When I reached out for clarification, they claimed it wasn’t visible on their end. Overall, it was a poor experience with a firm that seems to have misplaced customer information.
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2 months ago
Deontae Trantow
Whenever I’ve needed to reach out to customer service, they’ve consistently been quick and effective in addressing my concerns. My issues are typically resolved pretty fast, which is impressive.
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2 months ago
Nayeli Koepp
The team is consistently supportive and responds in a timely manner. It’s great to have such assistance available when needed.
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2 months ago
Glen Quigley
I had a terrible experience with this firm! The monthly competitions feel incredibly pointless and manipulative, seeming designed just to waste your time and take your money. I ended up losing a significant amount while working with them. Customer support is painfully slow, and they only seem to act quickly when it comes to dismissing negative reviews to mislead unsuspecting traders. I strongly recommend steering clear of this company at all costs. If you’re looking for a more profitable and less stressful trading experience, I’ve discovered a promising firm that I’ve highlighted in my profile pictures, which has delivered proven results. I genuinely hope my review helps someone out there. I wholeheartedly endorse SPLC.
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2 months ago
Pete Rau
I’m really grateful for the experience here. It’s been a very positive one!
Angelica Hintz
Avoid purchasing a challenge from this firm; it’s truly a waste of your money, as you may find your account blocked once you succeed. They entice people to invest in challenges using real money, yet when you pass, they won’t compensate you. It’s clear they’re leveraging funded accounts to deceive individuals. I had a terrible experience here, especially after what I thought was a promising journey.