About Axi
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More info Axi
Customer Reviews (1780)
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2 years ago
Francesco Langworth
Depositing and withdrawing funds is a breeze, often happening on the same day or the following day. For over five years, I’ve been trading with this broker and have yet to encounter any issues. Honestly, I wouldn’t consider trading with another firm. I strongly recommend giving them a try.
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2 years ago
Gaetano Hane
The support service is commendable. They respond quickly to any concerns that arise.
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2 years ago
Laverna Rohan
I’ve been using this broker for quite some time, maintaining the same account throughout. Finally, when I had a promising trade in progress, everything came to a sudden halt. I couldn’t access MT4, and the Axi app wouldn’t update. Logging into my client portal was impossible. I attempted to reset my password, only to be met with a message stating, “it must be a valid account.” This situation is incredibly frustrating. Additionally, support was unresponsive. Essentially, it feels like when you start to see profits, they intentionally create obstacles.
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2 years ago
Camren Olson
Axi has truly captured my admiration! It’s hard to express just how much I appreciate their services and overall approach. They consistently provide an exceptional trading experience that keeps me coming back. From their user-friendly platform to the responsive customer support, everything feels well thought out. Honestly, I can’t recommend them enough for anyone looking to dive into the world of trading. Axi is definitely a firm that stands out in the crowd!
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2 years ago
Hilda Schamberger
I’m really impressed, thank you!
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2 years ago
Bernadette Runolfsson
I’m currently waiting on a $400 commission payment that’s supposed to arrive on the 15th of each month. It’s been a week since I emailed them about this, but I still haven’t received a response. This lack of communication is quite frustrating.
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2 years ago
Selina King
I just joined the firm, and I have to say the services are impressive. The program is solid as well. Thank you!
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2 years ago
Brando Klocko
Initially, they promised a free amount for trading during the first phase, stating there would be no profit share. However, once I signed up, they required a deposit for trading. It’s crucial to be clear about what you want from the beginning. I went through all the terms and conditions, but after creating my account, they stated a minimum deposit of $500 was necessary. It’s really frustrating to see such inconsistencies. What are they even doing?
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2 years ago
Lucius Heaney
I had my account with them for just over a week when I discovered it had been hacked. Upon checking my phone, I saw that two trades had been executed on MT4, and I lost approximately £170 as a result. I reached out to Axi via email to explain the situation, but their response was disheartening. They informed me that three mobile devices were logged into my account and insisted that it was my responsibility, so they wouldn’t offer any compensation.
I strongly advise looking for another broker instead of dealing with these issues.
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2 years ago
Nya Lind
I received a prompt reply to my inquiry, which I truly appreciated. The communication was effective and demonstrated a willingness to assist. Overall, I was impressed with their responsiveness.
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2 years ago
Daniella Torphy
Excellent Brokerage
I’ve had a really solid experience with this broker. The platform is user-friendly and offers a wide range of tools that make trading straightforward. Their customer support is also quite responsive, which I appreciate when I run into any questions. Plus, the fees are reasonable compared to other firms I’ve tried. I would definitely recommend this brokerage to anyone looking to start trading or to even seasoned traders looking for a reliable option. Overall, I’m very satisfied with my choice and believe they provide great value in the competitive trading market.
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2 years ago
Lavon Gaylord
I’m currently facing a floating loss of about $700 on my XAU/USD position, and today, on May 15th, Axi forcibly closed all my trades. It feels like they’re meddling with traders’ accounts! I’ve submitted a ticket regarding this issue and will revisit this review to provide any updates once I receive a response. Just a word of caution to potential traders!
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2 years ago
Ella Collins
I had a somewhat decent experience, but I did notice a bit of slippage here and there. Pawel
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2 years ago
Cydney Gusikowski
Has anyone else faced issues withdrawing their deposited funds with this broker? I personally had no trouble depositing over $5,000 via my card, but when I logged in, I found no option to withdraw back to the same card. It’s been about a week now, and they keep telling me they’re looking into it, which is making me a bit anxious.
UPDATE – 5/24/24 –
It’s now been 17 days, and I’m still waiting for my withdrawal to process. They did finally add a bank transfer option in my account. I entered all the required info, but then received an email saying my withdrawal was cancelled. The email listed multiple reasons, so I’m still unclear about why it was rejected. I reached out to them on WhatsApp, and they mentioned they are investigating the issue.Update – 5/28/24
I’m pleased to share that I finally managed to make a withdrawal! The initial request got cancelled because I hadn’t included my middle name. Although it took some time, they ultimately figured out a solution to my initial issue, and I found their support to be quite helpful. I feel they’ve redeemed themselves in the end. -
2 years ago
Angus Turcotte
Upon joining Axi, I opted for the standard account and found their leverage selection to be quite flexible. I decided on a leverage of 1:300, though it’s worth noting that they allow options up to 1:500, and you have the freedom to adjust this as you see fit. Making deposits was easy; I utilized my debit card, and the money appeared in my trading account nearly right away. Up to this point, my experience has been excellent, and I fully intend to continue trading with them.
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2 years ago
Euna Schmeler
I have to say, I’m really frustrated with this firm. It’s been two months, and I’m still waiting for my account manager to get in touch with me. Can someone please respond to my email about my affiliate account manager?
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2 years ago
Velva Hintz
It’s been around three weeks since I reported a mysterious £500 that vanished from my account without me initiating any withdrawals or making trades. Unfortunately, the firm has just been dragging its feet, claiming they will investigate, but I haven’t received any updates whatsoever. They took £240 from my account and labeled it as a refund, and since that incident, I’ve been left without any communication. There are definitely more reputable brokers available; this firm seems to be nothing more than a bunch of scam artists. I am actively working on building a case against them. This situation has gone on long enough.
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2 years ago
Shyanne Cartwright
Don’t pay attention to those comments about withdrawals, honestly. I’ve been using Axi along with a bunch of my friends, and we’ve found that cashing out to our bank usually takes no more than a single business day. We’ve never run into any problems. Right now, I’d say they are one of the best brokers out there.
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2 years ago
Tressa Mayer
Axi claims on their website that international withdrawals should take around 3 to 5 business days. However, when my withdrawal didn’t arrive, they informed me it could take as long as 10 business days. After waiting 10 days, they even mentioned it might extend to 14 business days. While I’m not at the 14-day mark yet, I can’t shake the feeling that soon they’ll just push it to 21 business days. The customer service representatives seem completely out of the loop; it feels like they don’t check the accounts at all and just recite scripted responses. Honestly, Axi could have dispatched my funds in a taxi, and it would have been faster. Axi, if you happen to see this and care about your clients, please escalate this issue to someone in a higher position who can take action. Once this matter is resolved, I’ll be happy to update or remove this review.
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2 years ago
Aurelia Pagac
I initiated my withdrawal on April 4th, and I was informed that I would receive my funds within three to five business days. However, it’s now been two weeks, and I still haven’t seen my money.
After reaching out to support via email, I found their assistance lacking. I strongly advise caution—Axi has not fulfilled my withdrawal request.
To the Axi support team: I want to confirm that I’ve sent numerous emails regarding this issue. I’ve also called multiple times, sometimes enduring long holds without any response. Today, I finally managed to speak with one of your staff members, who explained that even though your system indicates the payment is processed, it is still pending. This suggests that you might be misleading clients by stating the payment is processed when it’s not.
I need my withdrawal to be completed today. Additionally, I require proof of payment from your end, as I need it for my bank.
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2 years ago
Chad Altenwerth
It’s important to be cautious when considering this broker. I recently attempted to withdraw funds from my account and have faced significant delays—over three weeks now. Initially, they requested that I verify my identity, which I promptly did. After that, I was left hanging, only to receive dubious payment documentation from Bank A that offered no real insight into the status of my money.
Customer service assured me a week ago that my funds were on their way, yet I’m still waiting for a single payment. Now, my emails are going unanswered, prompting me to write this review in hopes of preventing others from having a similar experience. I’ve never felt compelled to share a review on Trustpilot before, so that alone should highlight the level of frustration I’m experiencing.
UPDATE:
First off, I have undeniable proof of our chat history and relevant documents, so my claims are backed by facts. Unfortunately, my dealings with this broker, after five years of trading, have been nothing short of disappointing.Initially, they provided me with a payment proof from Bank A that seemed manipulated; the transaction time matched my withdrawal request time exactly. Given that they required ID verification beforehand, any transaction should have occurred after that verification.
After three weeks without resolution, the broker decided to reverse the withdrawal and return the funds to my trading account—presumably hoping I would trade away what they owe me. Curious about their response, I decided to stay silent about the returned funds. A few days later, they claimed my withdrawal was being escalated and presented another “payment proof” from yet another bank, suggesting I contact my bank to expedite the process.
When I asked their customer service why my funds were re-deposited while my withdrawal was still pending, I was stunned by their reply. They claimed they had sent the funds, but my bank had returned them, adding that fees had been incurred from the international transfer. They even asked for an alternative bank account to attempt another transfer.
To make matters worse, they deducted $30 from the original withdrawal amount, while their supposed “payment proof” indicated only a $4 transaction cost. I’ve made it clear that if I don’t see my funds this week, I’ll be seeking legal action. I’ll keep you updated on this unfolding situation.
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2 years ago
Dax Swaniawski
Don’t place your trust in AXI; it’s nothing but a thief.
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2 years ago
Avery Kozey
As a long-time client since 2015, I’ve had my share of experiences with this firm. It’s disappointing that despite the high expectations I had for customer service, I often feel ignored. My oldest request dates back to last Tuesday, and yet here I am, still waiting for a response. It’s quite disheartening, to say the least.
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2 years ago
Veronica Swift
This is hands down the worst forex broker I’ve ever dealt with. After years of trading experience, I can confidently say that withdrawing profits here is impossible. Even when I reached out to customer service via email and live chat, they were completely unhelpful. I honestly can’t recommend this broker to anyone who values their time and money.
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2 years ago
Micheal Kling
I’ve faced quite a bit of trouble trying to withdraw my funds, even after submitting all the required documents, including a detailed PDF bank statement that had both my name and banking information. It’s really confusing because depositing money went off without a hitch.
On a brighter note, I recently had a great experience with another trading platform, UDDE Vantage T4Trade. Their withdrawal process was incredibly straightforward. I sent them the same bank statement, and I got a response within a day, ultimately leading to a successful withdrawal.
I’m reaching out to see if you can help me resolve this issue quickly. Honestly, I’m not sure what to do next if it doesn’t get sorted out.
Please let me know the next steps we can take to address this matter promptly. I would truly appreciate your quick response to this situation.
Thanks for your time and support.
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2 years ago
Brooklyn Ledner
My experience with the firm’s customer service has been frustrating, to say the least. I’ve sent numerous messages through online channels, emails, and even WhatsApp, all regarding a complaint I filed, yet I haven’t received a single response.
As of March 20, 2024, I’m still waiting for a reply to my repeated inquiries regarding the service—if you can even call it that.
In fact, I submitted all necessary details in my original complaint lodged last week, but all I’ve gotten in return are vague acknowledgments. No one seems to have taken the time to actually review my case.
It’s particularly disappointing that Axi only responded after I posted about my experience on Trustpilot, turning to a public platform to get some attention. The updates I’ve received have been generic, just stating, “Dear Trader, we have escalated your complaint,” with no human touch or signature to be found. If I could give a negative trust rating, I absolutely would.
At this stage, I’ve decided to reach out to the regulators regarding my situation, given the complete lack of any substantial responses.
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2 years ago
Rosina Hettinger
Avoid this broker; it’s likely a scam. I’ve been trying to reach customer service for two days without any luck. I withdrew my funds, but honestly, I’m not expecting to see that money again.
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2 years ago
Melba Luettgen
I strongly advise against using the broker AXI. In my experience, it feels like a significant scam. Withdrawing money has proven nearly impossible, and the customer service is, unfortunately, lacking. When I reached out for help, their response was always the same: “We understand your concerns, sir, and we are working to resolve your issue… blah, blah, blah.” It’s frustrating to deal with such ineffective support, and it leaves you feeling unheard.
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2 years ago
Karli Langosh
I took the time to check their registrars and found that they are indeed regulated in Australia. However, after looking into the Financial Services Register (FCA), I noticed that AxiCorp Limited is no longer authorized, which isn’t a great sign for potential investors in the UK. It remains uncertain whether this situation will be resolved, but I hope to receive some reassurance soon.
On a side note, I did notice that the reference code on their site needs an update—originally listed as 509746. After reaching out via email, I was provided with a different code (466201). I did some further searching on the register and discovered they are, in fact, registered. This prompted me to change my review from 3 to a perfect 5 out of 5.
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2 years ago
Marcellus Graham
If I could give Axi a rating lower than one star, I absolutely would. All the negative reviews about Axi are unfortunately quite accurate. I’ve tried to reach out through chats and emails, but there’s been zero response from their team.
I placed a withdrawal request five days ago, and it’s still unprocessed, while my deposit was completed in under a minute. This has been the worst experience of my life.
Honestly, it feels like a scam. I used my credit card to deposit funds, and now I’m trying to withdraw the same amount with no luck. Don’t believe their promises; they seem unwilling to return your money.
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2 years ago
Leonor Quigley
I’ve never left a review before, but I feel like I have to share my experience. I’ve run into some ongoing problems with my withdrawals, particularly with PayNow, where several of them have either been stuck or outright canceled. Unfortunately, the finance team’s replies haven’t been very helpful, just saying that I can “withdraw as usual.”
As it stands, I have funds tied up in these withdrawals that I can’t access for daily use or even trade. It’s quite frustrating.
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2 years ago
Lucinda Stark
I recently made two deposits into my trading funds, but unfortunately, neither transaction was credited to my trading account instantly. Even after several hours from the time I’m writing this, the funds still haven’t shown up. It’s disappointing that Axinshoild doesn’t provide clients with clear information about the process. They should definitely let traders know beforehand that deposits might take time to reflect in their accounts!
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2 years ago
Linnie Kub
Withdrawing funds from this firm is undoubtedly a frustrating experience. It feels like an endless hassle. I’ve reached out multiple times through emails and calls, but there’s been no response. Interestingly, making deposits is a breeze—it literally takes just a minute. It’s puzzling how quickly they can process deposits, yet the withdrawal process is so challenging. Overall, the lack of communication during withdrawals is concerning.
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2 years ago
Burdette Swift
Lately, I’ve been feeling quite frustrated as it seems like they don’t respond to my chats or emails at all. It’s been over a week, and I’m really curious about what’s happening with AXI. They used to be my top choice for a broker, and now I’m left wondering why the sudden silence.
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2 years ago
Lydia Langosh
The website is consistently down, making it incredibly frustrating to either add or withdraw funds. It’s quite appalling that a trading firm struggles with such fundamental functionality.
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2 years ago
Rosie Lubowitz
Axi and their entire team are definitely on top of things. Even though Louis Cooper and Gavin hold C-suite positions, they’re impressively responsive.
I wholeheartedly recommend Axi Trader to all types of traders!
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2 years ago
Camden McLaughlin
The customer support experience has been quite disappointing. I’ve reached out via email for help on two separate occasions, but unfortunately, I’ve been ignored both times. It feels rather frustrating and unhelpful.
Update:
They did eventually respond, but honestly, it took longer than I would have hoped.
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2 years ago
Daisy Ondricka
I’ve been with AXI for three years now, and honestly, it’s been a fantastic experience! I’ve never had any problems with withdrawals, which is a huge relief compared to my terrible experiences with other platforms. I can’t recommend AXI enough to my friends and colleagues.
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2 years ago
Judge Hilpert
I’ve experimented with numerous brokers—literally hundreds of them—but AXI stands out as the sole provider that delivers nearly 100 percent authentic data on its demo accounts. This feature is invaluable for honing your trading strategies. Moreover, AXI is a highly regulated broker, which adds an extra layer of trust and reliability. Keep up the excellent work, AXI, and maintain the high standard of your demo offerings. I’m giving you a solid five stars!
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2 years ago
Celine Pfannerstill
This broker is truly impressive. The service is excellent and the overall experience is quite good.
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2 years ago
John Jones
The company has been quite disappointing; they haven’t been paying out profits. It’s frustrating when you put in the effort, and it feels like they don’t uphold their end of the deal. I really expected better from them, but unfortunately, that hasn’t been the case. It’s crucial for a trading firm to honor its commitments, and this one seems to be falling short.
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2 years ago
Trinity Rath
The service is quite good, especially if you happen to run into any issues. They are responsive and seem genuinely interested in helping you out. If you’re facing any challenges, don’t hesitate to reach out; they’ll likely assist you effectively.
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2 years ago
Linnie Brown
The experience has been superb! I’ve found the customer service to be outstanding.
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2 years ago
Victoria Braun
The client support here leaves much to be desired. It’s really disappointing to experience such a lack of assistance when you need it most.
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2 years ago
Federico Lockman
The experience here has been quite disappointing. The website tends to respond at a snail’s pace, which can be incredibly frustrating. Additionally, the customer support leaves much to be desired; it’s really not up to par. Overall, the service can be described as unacceptably slow.
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2 years ago
Brigitte Batz
Axi provides a copy trading app that discreetly utilizes Pelican services in the background. Within this app, users can view key details for each copy trade, including trade specifics, value, closing options, as well as drawdown and close management statistics. Unfortunately, the reliability of this app is questionable at best. Just today, it inexplicably began copying numerous trades without displaying them in the app. As a result, there were no visible open, pending, or closed positions, leaving users unable to manage their trades effectively, such as closing or setting stop losses. Consequently, my funded account experienced a staggering 60% drop today, with no prior notification. It was only by chance that I noticed the drawdown and had to manually close all positions through the web version of MT4. I’ve filed a dispute regarding this issue and will update you on the outcome. Proceed with caution!
Arnold
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2 years ago
Shaniya Stark
The website’s performance is alarmingly sluggish, frequently becoming unresponsive. Strangely, it seems to crash most often during withdrawal attempts. This level of service is simply unacceptable.
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2 years ago
Rose Cartwright
The trading platform is decent, similar to others on the market, but certainly not the quickest. Customer service can be quite frustrating, especially when it comes to removing a credit card or updating your information. They often block withdrawals and transfers without clear explanations, and it can take days to receive a response. If you experience slippage and your balance goes negative, you’ll have to request a reset to zero. Although they claim to operate in local currency, you’ll likely incur fees for credit card transactions. So, just keep an eye on that lack of transparency.
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2 years ago
Ansley Jones
I recently opened a trade, and to my surprise, they altered the spread to 4 pips, which left me down $5. I’ve never encountered such a situation before; it feels like a scam. It appears they have now based their operations in China, and all they seem to care about is extracting money from clients’ accounts. I’ve been with them for quite some time, but it looks like I’ll need to find a different broker.
Account number: 441658.
Theodore Crona
AXI stands out as one of the top Forex brokers out there. One feature I particularly enjoy is their Global Trading Competition for 2024, which adds an exciting dimension to the trading experience. It’s great to see a firm that engages its traders through such events and shows commitment to fostering a competitive spirit. Overall, AXI definitely earns high marks from me!