About Lux Trading Firm
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Trust Pilot
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More info Lux Trading Firm
Customer Reviews (569)
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2 years ago
Lea Denesik
The web interface works quite well, making it pretty efficient to navigate. I’ve found that the customer support is generally quite responsive, which is a big plus.
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2 years ago
Syble Quitzon
In my opinion, this firm stands out as one of the top proprietary trading firms in the industry. Over the nearly year I’ve been trading and working with them, they’ve proven to be reliable and trustworthy. My experience has been quite positive, and I truly appreciate the support they’ve provided.
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2 years ago
Miracle Johnson
I recently acquired an account with Lux, and so far, the experience has been quite seamless. Everything’s been running smoothly up to this point. Fingers crossed for what lies ahead!
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2 years ago
Fausto Schowalter
This company has proven to be incredibly dishonest; in short, it feels like a scam.
Lux Trading is a confirmed scam. Back in February 2024, I invested in a $200,000 trading account with them and began trading very conservatively—mostly using my new strategy of $1 a point on US30, concentrating on high-probability setups. After just five days of trading, I decided to check out their reviews on Trustpilot, and I was taken aback by the multitude of testimonies from fellow traders who claimed they were scammed after spending months trading and passing evaluations.
Several traders reported that Lux Trading introduced some obscure concept involving a no-stop-loss and consistency rule, which ultimately denied them a live account. I also found it alarming that some traders on YouTube had ceased trading their accounts, convinced they wouldn’t receive a live account after a minimum of 29 days of trading. I pressed on, ensuring I adhered strictly to using stop losses. However, I noticed discrepancies on my MT5; most of my trades appeared correctly logged with stop losses, but on my Lux dashboard, some trades were shown without any stop loss—this raised a major red flag.
Eventually, I surpassed the $12,000 target, hitting the 6% goal, and planned to keep trading to make up for the earlier trades that lacked documented stop losses. Yet on the 29th trading day, I received an email stating I couldn’t continue due to a dubious consistency rule and missing stop losses on some trades. I distinctly remember there was no indication that the maximum trading period was limited to 29 days. My account was then disabled, forcing me to purchase a reset. This only reinforced what I had read in other reviews: Lux Trading is not transparent about their real rules, emphasizing draw-down limits and claiming that trades will automatically close without a stop loss—neither of which turned out to be true.
In my experience, it took over 700 trades to meet that $12,000 target. If I had checked Trustpilot before diving in, I might have saved myself from falling prey to this sham. On a brighter note, my trading strategy has proven effective. I must advise other prospective traders: don’t be misled by the seemingly friendly Oliver on YouTube. Proceed with caution!
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2 years ago
Tyree Ziemann
I feel at ease with Lux Trading Firm; their business model appears much more robust compared to numerous other proprietary firms that seem more like Ponzi schemes.
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2 years ago
Trenton Nitzsche
The support is fantastic, and the rules are very clear. Setting everything up is straightforward. Plus, they provide excellent platforms and brokers to choose from!
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2 years ago
Lou Durgan
I previously rated this firm five stars, primarily for their customer service, but I feel compelled to revise my rating to one star due to my experience with their risk desk.
To put things into perspective, FTMO has accumulated over 11,000 reviews and maintains a solid 4.3-star rating. In contrast, Lux Trading has only received around 613 reviews, with 8% of those being one-star ratings. That statistic speaks volumes.
Here’s my experience, as well as their response. I encourage you to read through it all.
I’ve changed my opinion about this company, and while my situation may not be your experience, consider this a word of caution.
You’re expected to trade strictly by their conditions. Even if you hit the profit target, if you haven’t set a stop-loss from the outset, they’ll flag your account and deny your progression to stage one.
As a funded trader with other proprietary firms, I can confidently say that trying to apply the same strategies with Lux Trading will likely lead to disappointment.
Adapting to their trading policies is essential; otherwise, it might not align with your trading style.
“Hello Freddie,
All proprietary firms have their own guidelines; it appears you might not have thoroughly reviewed our terms. Your focus was evidently on reaching the profit target swiftly with high-risk trades sans stop-loss!
Unlike the simulated firms you’re used to, we have strict rules to safeguard our real financial investments in our traders. We advise all traders to understand and acknowledge these rules before they sign up. If you overlook this and confirm anyway, it simply reflects your own dishonesty, and now you’ve given us a one-star review that illustrates your character as a trader!
Best, Lux Trading Firm”
My stop-losses are marked on my TradingView alerts. I avoid placing them directly on MT5 as I don’t want the spread spike during rollover periods to take me out of a trade. I adhere to my manual stop-loss strategy.
None of my trades have been high risk; I typically risk just 1%, meaning at most $500 per trade. Usually, I can assess my position after risking about $100, and I ultimately met the profit target.
If you want to attack me personally, that’s your prerogative. My intent here is to warn fellow traders about what may happen if they don’t comply with Lux’s rules.
I received an email from Lux Trading on June 6:
Dear Freddie,
We hope you are well.
We’ve noted that you’ve changed your review from five stars to one star, claiming you weren’t funded despite hitting the profit target. We feel it’s necessary to clarify this directly, as your statement doesn’t capture the complete picture.
The reason for your lack of funding is that you violated multiple trading rules, which you agreed to follow. These rules exist to ensure a fair trading environment for all. It seems these policies may not have been fully understood or adhered to in your case.
Despite this, we offered you a complimentary reset, which is not our standard practice but a gesture for traders who take responsibility. Unfortunately, instead of recognizing this, you chose to publicly blame us and alter your review in anger.
We understand that trading can be tough, and emotions can surge. However, handling situations constructively is crucial. If you prefer to make public accusations despite our goodwill gesture, that’s your choice, but any future resets will fall under our regular policy.
We value your involvement in our trading program and trust that you comprehend our position. Should you have further questions or wish to discuss this matter further, don’t hesitate to reach out.
Best regards,
The Risk Desk Team
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2 years ago
Clarissa Moen
I’m currently working with Lux Trading Firm, and I have to say, it’s been an awesome experience! The team is incredibly supportive, and the resources they provide really help me hone my trading skills. Overall, I couldn’t be happier with my decision to join this firm.
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2 years ago
Lelah Daugherty
Thus far, I’ve been going through my evaluation, and I anticipate returning with another positive review.
Everything has been seamless up to this point: I’ve experienced no slippage, and the spreads are quite fair. Both MT5 and TLT are available, with TLT offering an outstanding risk management interface that enables precise calculations of position size and risk per trade, down to literally 0.1%. The support team has responded to all my inquiries promptly and accurately, and the dashboard updates in real time.
Most importantly, there are no time limits for passing the evaluation. This allows you to trade at a comfortable pace, waiting for the right setups to emerge without feeling rushed. The scaling plan appears very promising too, providing the opportunity to more than double your account size for every 10% profit you achieve.
If you’re thinking of testing your skills with Lux, you’ll find some of the best trading conditions available. Just keep in mind the strict risk mandate that must be followed consistently throughout the trading period. At first, I found this a bit off-putting, but I quickly realized its significance, and it has helped me evolve into a trader who prioritizes capital preservation over mere profits. Staying disciplined with your risk management will lead to profits down the line.
Lux essentially “forces” you to limit your risk to no more than 0.3% of your remaining capital per trade (5% of your risk capital), which gives you a cushion for up to 20 consecutive losses before facing account termination. They understand that drawdowns are a part of trading, even for the most successful strategies.
So far, I have nothing but praise for this company.
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2 years ago
Alexie Klein
This firm comes across as both impressive and reliable. It’s refreshing to see an organization that prioritizes trust. Overall, I found my experience with them quite positive and engaging.
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2 years ago
Freddie Borer
Hello, I’m curious if you accept trades from Iranian traders?
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2 years ago
Austen Bode
Caution is advised when considering this proprietary trading firm—be sure to read their stringent and somewhat ambiguous risk rules!
Let me share my experience. I was trading at a modest 1.5% risk per trade (which amounts to $3,000 on a $200,000 account)—this is significantly lower than the market norm of 2-3% for swing strategies. Instead of receiving payouts, they proceeded to close two of my $200,000 accounts, citing “high risk.” It’s baffling.
In actuality, during their challenges, you’re limited to trading with just 6% of your account. They refer to this as Available Risk Capital. If you exceed this limit, you’re in breach of their rules. So, when you think you’re purchasing a $50,000, $200,000, or even $1 million account, you’re actually investing in excessively overpriced $3,000, $12,000, or $60,000 accounts. I ended up paying £599 for a mini $12,000 account—laughable, right? That’s 15 times more expensive than what other prop firms charge.
Now, if you do the calculations, you’ll find that your trading strategy needs to yield 100% profit just to pass Phase 1 (for instance, a $12,000 profit target with $12,000 Available Capital if you take the $200,000 challenge), followed by an additional 60% profit to pass Phase 2. This could take even seasoned traders one to two years to achieve.
Don’t be swayed by their enticing YouTube content and sleek website that promises a fast track to $10 million accounts. Their risk rules are articulated in a convoluted manner, seemingly designed to outsmart novice traders. Make sure to do your calculations before committing!
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2 years ago
Michale Rodriguez
I encountered a pricing issue, and I must say, they addressed it almost immediately. I tried to see how much I could negotiate, but you know a company truly values its worth when they firmly resist just giving away freebies, especially in a time when so many proprietary firms are facing challenges or even shutting down. Unfortunately, I can’t give a perfect score of 10 out of 10—I’ll stick with a solid 5 out of 5.
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2 years ago
Jazlyn Daniel
The setup of my account was impressively quick; I was pleased to see it up and running in under a day after I made my payment.
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2 years ago
Alba Cole
I decided to purchase the $200,000 challenge account after carefully reviewing the agreement’s terms and conditions. To my surprise, I found that the notion of “risk consistency” they advocate is quite ambiguous. Essentially, it requires traders to maintain the same risk percentage consistently, regardless of the market situation. This rule isn’t clearly outlined on their website or in any official documentation. I had to reach out multiple times to their support team for clarification, and I must say, their customer service left much to be desired. Not only were they often uninformed about their services, but I also encountered some rude and dismissive responses. If you take a scroll down their one-star reviews on Trustpilot, you’ll see just how unprofessional their responses can be. If they’re unable to handle straightforward questions about account management, it’s hard to expect them to be helpful when more complex issues arise, like payment discrepancies or system outages.
According to Lux, this risk consistency rule aims to promote professional trading habits, preventing emotional decision-making that could lead to increased position sizes. It also discourages traders from reducing their risk percentage to regain confidence after experiencing losing streaks. This perspective seems misguided. Traders featured in “Market Wizards,” such as Paul Tudor Jones and Marty Schwartz, didn’t adhere to a rigid risk size; they took smaller bets in regular market conditions and significantly increased their positions when opportunities arose—in critical moments like the crashes of 1987 and 2008, they doubled down. This strategy is what leads to substantial profits. Take George Soros, who famously made $1 billion in a single day during the 1992 crisis; he certainly didn’t hold back. It’s crucial to use solid money management and sound trading strategies, but this rule strikes me as a way to ensure traders fail their challenges more quickly since it doesn’t permit risk adjustments.
Lux Trading Firm seems to take pride in offering “live capital,” promoting this as the paramount attribute for traders in choosing a proprietary firm. However, it feels like by keeping the risk consistency rule vague, their intention might be to ensure traders struggle to meet the challenge requirements.
For aspiring traders seeking reputable firms, I recommend looking into those that have stood the test of time. They boast established track records that speak volumes about their reliability (I can’t mention names, but you likely have a few in mind). I personally hold three funded accounts with one such firm, and my experience has been nothing short of positive (and for the record, I’m not compensated for promoting any prop firm). A close friend of mine has been receiving consistent payouts from another firm for almost two years without any issues. In my view, the actual capital used by a prop firm is less significant than their commitment to honoring agreements when traders are profitable. The two firms I reference have lasting reputations (just look up the oldest forex prop firms; the top two will likely appear, and I believe they are the best available). One of them also provides live capital, if that matters to you.
A standout aspect of these two firms is that they maintain open Discord channels for public discussion, encouraging communication among traders. If they were truly subpar, the community would quickly expose and boycott them. Their confidence in allowing open discourse speaks volumes about their integrity and quality.
In contrast, Lux Trading has disabled their chat function on Discord, making Trustpilot the only outlet for disgruntled customers like myself to share our experiences.
So, I strongly advise against being tempted by Lux’s guarantees of providing “real capital,” as it isn’t particularly relevant. Also, beware of their programs promising to let you trade up to $10 million.
Stay safe, everyone! The trading world has enough stress without the concerns of unreliable prop firms. It’s wiser to go with companies that have proven, stable track records or to observe how traders engage in their Discord communities first. One firm to be cautious of is TFT; although they had positive feedback initially, they’ve recently faced numerous issues, and current discussions among traders reveal significant concerns.
I hope this information aids anyone looking to join a prop firm. I ultimately chose not to continue with my Lux challenge account after realizing the ambiguity of their rules. Rather than lamenting the funds I lost with Lux, I moved on to a different firm and am now fully funded. Take care!
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2 years ago
Queen Hand
My experience with LUX Trading was generally positive, but dealing with the Wise Platform was quite frustrating. At times, I felt like throwing in the towel!
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2 years ago
Rosie Reynolds
Having been with a number of prop firms, I’ve noticed that many of them lack proper education and make the onboarding process quite difficult. However, this firm stands out for its strong emphasis on training and its seamless joining procedure. I can confidently say I’ll be here for the long haul on my trading journey!
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2 years ago
Wendell Ratke
This firm really stands out for its professionalism and discipline. I’ve had an amazing experience here! They definitely know how to pick their traders.
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2 years ago
Alda Eichmann
My motivation for this review is to help hardworking, innocent traders avoid falling victim to greedy tactics.
Lux Trading sounds fantastic, but in reality, it is a massive scam that preys on the naive. They simply don’t care if you succeed or fail—that’s not part of their business model. Do you actually think they’re running this operation just to funnel market money into your pockets? It’s unfortunate, but that’s the truth of the matter.
Their service revolves around selling a product they call “greed,” which caters to the greed inherently present in everyone. Lux Trading markets these greed-inducing “elite packages” as if they’re something special. But honestly, there’s nothing elite about them—just empty promises. The specific rules surrounding these packages serve as a clever trick, allowing them to profit from clueless traders while claiming that reading the rules makes their worthless elite package a fantastic opportunity.
Traders, be cautious and don’t let the name fool you. They operate no differently than con artists who pay rent and salaries through the sale of their ineffective packages, using your hard-earned money to sustain their operations and grow into a larger predatory force.
Please note: I urge you to take a look at their second response. Initially, they claimed I wasn’t in their database, yet suddenly I appeared as someone who took a seven-day trial. It makes one wonder—how many innocent traders have they deceived with lies like this?
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Response from the owner three days ago
Hi J Mendes,
I do not see you on our database, our standard accounts program, or the elite packages program, so it’s puzzling that you would leave a review and make false accusations about us being a scam!
Many online prop firms are simply virtual money firms that trade against their traders, benefiting from your losses. In contrast, we offer real money accounts that only profit from your gains. It seems to me you’ve mistaken us for another prop firm, as it’s clear you haven’t been a part of our program.
Anyone can view interviews with our traders and Tier 1 regulated brokers on our YouTube channel, confirming that we operate a genuine money A-Book model.
It’s evident you harbor a lot of frustration, but it’s unclear why you’ve directed it at us, as we do not know you and you were never involved in our program!
Lux Trading Firm
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My response to the above:
I appreciate that you’ve answered your own business’s dubious tactics in your reply.
Have you ever encountered a thief who, when caught, admits to it? Of course not; they’ll always find a way to deny it. That’s why courts exist, and unfortunately, you’re no different.
Just because you’ve invested a lot of money in flashy promotional videos to attract naive traders, does that automatically legitimize Lux Trading? Anyone can pay a marketing firm to create appealing content.
If you truly stand by your services and are confident about the real accounts you offer, then why not provide transparency? Post your company’s bank statements, balance sheets, and credit statements from your liquidity providers on your website.
Let’s see the facts, shall we?
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2 years ago
Marilyne Runte
If you’re a dedicated trader looking to elevate your skills, Lux is truly a top choice. They do have rules and implement a trailing drawdown, but these measures are there to protect your interests. Without effective risk and money management, one is more of a gambler than a trader. Lux aims to foster a community of serious traders who are committed to their craft—this is real money we’re talking about.
Their customer support is exceptional. At any hour, you can pose a question and receive prompt, direct responses.
Having just begun my journey with Lux and not yet funded, my experience thus far has been incredibly positive, and I hold out hope for future success.
The Lux Trader platform is outstanding! While it’s akin to TradingView, it offers slightly fewer indicators, but that doesn’t detract from the incredible trading experience.
In conclusion, I’ve traded with several other proprietary firms, and many of them have solicited me for reviews on platforms like Trustpilot. However, Lux has never pressured me for feedback. I felt compelled to write this review independently because I genuinely believe they excel in the industry and deserve recognition.
Lastly, I’ve seen some comments about their responses being a bit curt at times, but it’s important to remember they are a serious trading firm. They don’t entertain unnecessary chatter. 😄
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2 years ago
Mylene Carter
Lux has been the best proprietary trading firm I’ve ever worked with. Their online support is nearly instant, which is impressive. You really can’t beat the quality of their stock market fills. Plus, the TradingView platform functions seamlessly as well.
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2 years ago
Tatum Jast
The service is really impressive, and I have to commend their reliability. It’s hard to find a firm that offers such consistent support. Whether you need assistance or have questions, they’re always there, which gives you a lot of confidence. Overall, this firm stands out for its commitment to providing a dependable experience.
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2 years ago
Dylan Olson
I’ve experienced quick responses and a solid level of reliability with this firm. The trading platform is impressive, offering a wide array of trading instruments. Overall, things have been going quite well so far.
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2 years ago
Hilma Weissnat
The service here is consistently prompt and efficient, although I’ve encountered some issues with the charting functionality. Unlike TradingView, there’s no option to add your own indicators. Additionally, the platform tends to forget my settings unless I save frequently. I’ve also faced some frustrating moments with freezing screens, abrupt chart shutdowns, and lagging load times for specific indicators. That said, the staff are definitely focused on customer service.
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2 years ago
Trudie Farrell
The account login details were delivered promptly, which I appreciated greatly. The customer service I encountered was nothing short of excellent. They were attentive and helpful, making the overall experience quite positive.
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2 years ago
Ellie Feeney
As a trader from Brazil, I found my experience with Lux Trading to be quite positive. The chat responses were impressively quick and clear, which is always a major plus when you’re seeking assistance. Plus, I appreciated the smooth payment process through my Wise card—it made everything so much easier. Although I didn’t succeed on my first attempt, I’m eager to return and give it another shot, as I truly enjoyed the overall experience.
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2 years ago
Murray Beer
This is quite possibly the worst proprietary trading firm I’ve ever encountered. The agents are unresponsive, often leaving your questions hanging for far too long. I definitely won’t be returning to this firm. If you value your hard-earned money, it’s wise to steer clear of purchasing an account from them.
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2 years ago
Coy Larkin
The entire process was remarkably straightforward and efficient. I genuinely appreciate the speed of it all. Thanks a lot!
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2 years ago
Corene Stehr
I’ve come across a ton of great feedback regarding Lux Trading Firm. I’m planning to purchase a $1 million challenge by the end of this month. One thing I’m curious about, though, is how many percentage points I need to hit before I qualify for funding!
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2 years ago
Vita Jones
I’ve had the opportunity to collaborate with multiple proprietary trading firms, but I must say, Lux stands out as the best by far. This company is not only serious in its approach but also honest and dependable. I highly recommend them to anyone looking for a trustworthy partner in trading.
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2 years ago
Kellie Kunze
The customer service is excellent. While the platform is built on TradingView, it does lack a few features. However, it remains a pleasure to use overall.
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2 years ago
Alejandrin Murphy
I encountered a minor issue with my purchase—totally my mistake—but I was impressed with how quickly and efficiently it was resolved. This firm operates with a high level of professionalism, which really stands out.
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2 years ago
Talia Osinski
The speed at which everything was organized was truly impressive. The efficiency in handling all the details was exceptional.
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2 years ago
Thurman Langworth
Overall, my experience so far has been really positive. I’m just finishing up my second week here, and I can definitely say that the guidelines they provide are quite beneficial. It feels like a win-win situation for everyone involved!
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2 years ago
Florine Schaefer
Caution is advised when considering this trading firm.
I recommend taking a close look at the one-star reviews; they’re pretty revealing and can help you make a more informed decision. It’s curious how many positive reviews seem to pop up right after a negative one—almost like something out of a chat GPT scenario!
Honestly, this place feels like a scam. Their offices seem more like glorified P.O. Boxes than legitimate business spaces.
There are over fifty negative reviews that somehow got removed, but thankfully you can still find them on Trust Pilot (kudos to Trust Pilot for retaining that information!).
In response to their replies: they often sound the same. I lost one account due to issues with their system; had they not made those changes, I would have successfully passed verification the very next day.
To add insult to injury, they also removed another account I had, which was never flagged and had a positive balance of $25,000 (for a million-dollar account), just because I called them out publicly.
Most importantly, everything I’ve shared is backed by facts. Just check their addresses and look into the negative reviews on Trust Pilot that they’ve had flagged—over fifty of them! Also, a quick glance at their five-star reviews on Trust Pilot? It’s a total farce.
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2 years ago
Brady Ebert
I’ve had a fantastic experience with this firm, and the support and guidance from their team of mentors has been invaluable for beginners like me, as well as for seasoned traders seeking a solid opportunity. I was pretty anxious when I first started, but after going through the training materials and getting everything in line with their trading guidelines, I feel ready to embark on this life-changing journey with the LTF family!
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2 years ago
Vernice Morar
Lux Trading offers a cost-effective alternative compared to many others in the industry. The spreads are impressive, and there’s real potential to expand your account balance significantly—up to $10 million, in fact. This firm stands out for its honesty and integrity, making it a reliable choice for traders looking to grow their investment.
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2 years ago
Leilani Armstrong
The trading platforms offered by the company are quite impressive. I found the interface to be clear and engaging, which makes navigating through the features a breeze. Additionally, their offers are appealing and worth considering.
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2 years ago
Horacio Schulist
Switching to Lux Trader’s MT5 has really highlighted their skill in creating an ideal trading atmosphere. It’s like a testament to their commitment and know-how in the industry.
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2 years ago
Margaret Bins
I truly appreciate this firm. Whenever I’ve had questions, the support team has been right there, guiding me through the process and offering valuable feedback, ensuring my satisfaction. I’m really glad I discovered this firm due to their exceptional service and strong integrity. Keep up the excellent work!
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2 years ago
Adelia Padberg
I absolutely love this company! I’ve been honing my skills as a professional trader by adhering to their guidelines on a $50,000 evaluation account. The dashboard, especially the account analyses tab, is simply fantastic! Before discovering Lux Trading, I would never have understood how seasoned professionals manage risk in their trading accounts. Their concept of using “Available Risk Capital” instead of just focusing on the account balance for risk management was completely new to me. The insights I’m gaining during this evaluation are invaluable. I truly feel excited about the prospect of making trading my future career.
Additionally, I must mention the chat feature—it’s outstanding! I’ve always been able to connect with someone promptly, and the representatives provide excellent information.
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2 years ago
Theresa Huels
My experience with Lux Trading Firm has been pretty disappointing, to say the least. Their platform, “the Lux Trader,” seems to function only about 50% of the time. I’ve faced issues where it doesn’t close out entire positions, leading to double charges for commissions since I end up having to manually close the remaining parts. Plus, take-profit and stop-loss orders haven’t been reliable either. I’ve reached out several times with various technical problems, but the responses I’ve received have been far from professional. They just tell me to switch to MT5, which honestly misses the point of why I initially chose to trade with them—mainly for their “platform,” which is essentially a watered-down version of TradingView.
Several other users seem to share my frustration; there are definitely better firms out there. I even have numerous screenshots and videos documenting the errors, all of which I’ve sent to their tech support team. In response, they’ve been confusing, like claiming I’m asking for a refund on a different account. Not true—I want a refund across all the accounts I have open with them. They downplay the situation, insisting it’s just one incident when, in reality, I have documented multiple failures from their own platform. It feels like their management is more interested in spinning narratives to cover themselves than addressing actual issues. Honestly, it’s disheartening, and I’ll never trade with these scammers again. Such childish behavior from a supposed professional firm is unacceptable.
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2 years ago
Maxie Kemmer
HUGE RED FLAG – 100% confirmed, DO NOT USE
1. The company doesn’t have actual offices; they’re virtual locations that serve as PO Boxes for businesses.
2. Trustpilot reviews raise suspicion. If you scan through the latest 100 reviews, the five-star ratings merely focus on the platform and seem to be written by individuals from Fiverr or by the company’s own accounts.
3. They threatened to ban my account and referred it to a legal team—of which they apparently have none—if I didn’t remove my Trustpilot review calling them a scam.
For anyone who feels wronged by this firm, I strongly suggest reaching out to Mastercard and Visa right away for a refund. They can recover funds from them—just mention points 1 and 2 in this review and you’ll likely get your money back.
Currently, I’m stuck dealing with a representative named “Mike,” who seems clueless about both facts and the trading software. Mike insists that Lux Trading Firm allows crypto trading over weekends and holidays, and he claims my stop loss was activated during the weekend. Ironically, had that been true, I’d be up over $80k right now.
Lux Trading Firm has NEVER offered live quotes on weekends for crypto markets. Furthermore, they switched liquidity providers from BTC/USD to btc/GDAX on December 28, 2023—another RED FLAG, as reputable prop firms rarely change liquidity providers. I can’t help but question why Lux has done it multiple times.
Despite showing Mike screenshot and video evidence proving that trading isn’t live on weekends, he continues to deny it. When I requested to speak with his manager, he outright refused. I’m waiting to talk to a manager and for reactivation of my $1MM account; if that happens, I might reconsider my review, assuming Mike is the only one working these holiday hours.
If they fail to address this, I will update my review with more evidence and screenshots of all our conversations.
Update: Mike just threatened to shut down my other paid account with Lux Trader if I continued to leave negative feedback. I’ve asked to speak with a manager repeatedly, and he keeps refusing.
I’ve got several accounts across various prop firms and have never experienced such a lack of respect or such issues with “technical support.” I’m not feeling optimistic about this interaction!
Update #2: Mike has now disabled my other account, which was in profit by $25,000. I will keep adding reviews as this situation evolves, including a website link for full transparency regarding our conversation.
I suspect there’s potential misconduct underway, especially after sifting through other Trustpilot reviews, which I’ll touch on in my next update. When I asked Mike to prove me wrong, he failed to provide any payout proof from other traders or access to a Discord channel where active traders can engage with one another. It’s clear—THIS IS NOT A TRUSTWORTHY COMPANY.
UPDATE 4:
This company is an absolute joke—I’m convinced. They don’t even have proper offices; their locations are just virtual setups in places akin to what WeWork used to offer. Essentially, these are just PO Boxes.
Moreover, analyzing Trustpilot reviews, many appear to be authored by people presumably paid through Fiverr or are otherwise misleading.
Almost all focus on the platform and feature the same wording, phrases, and topics.
Trustpilot, this company spells trouble—you should definitely investigate further.
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2 years ago
Lisette Stokes
So far, everything is going pretty much according to my expectations. However, I can’t help but wonder how things will play out when it’s finally time for me to receive a payment. I’m really hoping that process goes smoothly, just like the rest of my experience so far.
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2 years ago
Melyssa Lehner
I’m really happy with the experience I had at Lux Trading Firm. The service was great, and I appreciate the support I received. Thanks for everything!
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2 years ago
Pierce Buckridge
I participated in the trial, and based on my experience, it was simply amazing.
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2 years ago
Jodie Kris
Acquiring the trading account was an incredibly smooth experience.
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2 years ago
Shaina Schmidt
The trading of SPY500 and AMC stock tickers was unexpectedly halted without any prior notification. It’s quite concerning when a firm makes such drastic moves without informing its traders. Many participants in the market rely heavily on these stocks, and to see them removed so suddenly can really affect trading strategies. Communication from the firm could definitely improve in situations like this to maintain trust with their clients.
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2 years ago
Mabelle Daugherty
At first, I had my doubts about moving to a new platform, but Lux Trader’s MT5 really changed my mind. The entire transition was surprisingly smooth, and I found that the additional features and overall reliability greatly enhanced my trading experience. It’s truly a joy to trade with this setup now.
Sarina Schmitt
This company is fraudulent. No one has ever shown proof of receiving a payout from them. Additionally, the funds are not legitimate. They only deposit a mere 5% of the total amount you’re funded, then claim you’re taking too much risk and deny your payout. Consider this a warning: don’t waste months of your life dealing with them. They’re genuinely not trustworthy.