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Customer Reviews (2425)
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1 month ago
Kody Cremin
I reached out with a question after I thought I had passed the challenge with a profit of $3,000, only to discover there were additional profit targets I needed to meet for evaluation. While others explained what was needed, I struggled to understand how to calculate it myself. Fortunately, Stephanie stepped in and clarified everything for me after I had already consulted with three other support team members. A big thank you to Stephanie for her assistance!
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1 month ago
Crawford Corwin
I went through the Help Center and checked out the Discord, but I still couldn’t wrap my head around the ‘minimum account balance lock.’ My account mentioned “account locks at 2100,” and I was worried because I was really close to that threshold. So, I hit up the chat for some clarity. Oliver responded SUPER quickly and totally understood my question, giving me a clear answer. Honestly, the customer service at MFFU is probably the quickest I’ve ever experienced in the industry! Five stars! Big thanks to Oliver!
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1 month ago
Jonatan Bradtke
Fast, reliable, and truly supportive!
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1 month ago
Aniya Cassin
I had a really nice experience with the firm. They were professional and attentive, which made the whole process smooth. The support team was helpful whenever I had questions, and I felt valued as a trader. Overall, it was a positive environment that encouraged growth and learning. I’d definitely recommend them to someone looking to dive into proprietary trading.
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1 month ago
Otha Murray
The customer service experience I encountered was quite disappointing. It felt as though I was interacting with an automated system; my inquiry was read three times but still went unaddressed. They ended up asking how they could assist me, despite the clarity of my message. After some back and forth, they initially promised me a refund but ultimately retracted that offer, leaving me feeling misled and frustrated.
I admit that I made a genuine error by resetting my account rather than creating a new one just three days before the billing cycle ended. I had only executed a few low-risk trades, and my account was roughly at a break-even point. I really couldn’t afford to lose that money, yet they refused to extend any understanding or support in my situation.
Overall, I found their service to be incredibly unhelpful.
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1 month ago
Makayla Conn
I accidentally used the incorrect GCG instead of GCJ, which led to my account being suspended. After reaching out to a representative named Pratap, he explained my mistake clearly and was able to reactivate my account without any fees. It was an honest error on my part, and I truly appreciate the support from myfundedfuture and Pratap. Thank you!
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1 month ago
Hellen Nienow
I have to say, I’m really fond of Fauzi. The way he approaches trading is refreshing, and his insights are incredibly helpful. It’s not just his knowledge but also his ability to explain complex concepts in a straightforward manner that resonates with me. I often find myself learning something new every time we interact. Overall, my experience has been nothing short of fantastic, and I definitely appreciate everything he brings to the table. He truly stands out in the trading community!
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1 month ago
Brionna O'Keefe
The response I received was quick and addressed all my inquiries.
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1 month ago
Ethan Hane
Caramel really delivered on this one! When they take your ticket, you can trust that the job will be completed quickly and efficiently.
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1 month ago
Afton Senger
The support I received was excellent. I was pleasantly surprised by how helpful the team was throughout my experience. They were always there to answer my questions and provide guidance when I needed it most. Overall, I found the assistance to be top-notch, making my journey with the firm much smoother.
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1 month ago
Donny Howe
My helper, Fauzi, was incredibly quick to respond. It’s refreshing to see such prompt communication. Whenever I had questions, he was right there with answers. This level of support really stood out to me. Overall, I appreciated how efficiently he handled everything.
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1 month ago
Verna Boehm
I had a fantastic experience with Fabio and the support team. Today, he was incredibly helpful, addressing all my questions with patience and clarity. I’m really grateful for the assistance!
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1 month ago
Torey Lebsack
I really want to express my gratitude to Frank for addressing my concerns so quickly. His prompt assistance made a significant difference, and I genuinely appreciate his help.
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1 month ago
Adella Simonis
I found their service to be excellent, and I was impressed by how quickly they responded when I inquired about the news I was unable to trade during my trading day.
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1 month ago
Brayan Feeney
It’s best to steer clear of this firm if you’re serious about your financial future. Young investors, in particular, could find their hard-earned savings disappearing quickly. Take the time to explore other options that prioritize genuine business practices. It’s a warning worth heeding—your money matters.
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1 month ago
Vincenza Koelpin
Caramel was incredibly helpful when I had questions about my payout. They took the time to walk me through the entire process, making everything much clearer.
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1 month ago
Hipolito Moen
Unfortunately, there are no ACH payouts available, which is quite inconvenient. Instead, the firm uses Rise for transactions, but I’ve found that it’s often slow and sometimes restricts onboarding based on where you live. It seems odd that while getting payouts is such a hassle, they still allow you to purchase accounts without any issue.
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1 month ago
Ned Graham
The staff here is exceptionally friendly and always ready to lend a hand. Their support makes a real difference, making the overall experience quite enjoyable. You can tell they genuinely care about their clients, which is rather refreshing in today’s world.
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1 month ago
Raoul Bode
Today, I successfully completed three evaluations totaling $50,000 each. It’s been a gradual process, but persistence pays off. I did encounter a re-billing issue that required me to reach out to customer support, and I must say, Fabio was incredibly helpful. He resolved my issue promptly. I’m excited about watching my gains accumulate and hope to transition to a live account in the near future.
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1 month ago
Christelle Reynolds
The service here is quite impressive. I’ve had a positive experience overall. They really seem to prioritize client support, and that makes a difference. The staff is friendly and knowledgeable, always willing to help with any questions. I definitely appreciate their quick responses, which is a notable plus. Overall, I’d rate my experience as very good.
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1 month ago
Era Kihn
I really appreciate your help, Hannah! I’m genuinely impressed by how fast you handled my issue. Plus, the follow-up to check if everything was sorted out was fantastic. It’s clear to me now which firm offers the top-notch support! 😀
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1 month ago
Ellen Zemlak
I really appreciated Ade’s assistance; he was incredibly helpful and got back to me in no time. Big thanks to you, Ade!
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1 month ago
Lura Will
The support provided here is truly outstanding. It’s the best I’ve experienced. Whenever I have a question or need assistance, they are quick to respond and incredibly helpful. You can really feel that they care about their traders. I’ve worked with other firms in the past, but none have matched the level of support I get here. It definitely makes a difference in my trading experience.
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1 month ago
Ewald Schmitt
I had a fantastic experience with Hannah, who was incredibly helpful in resolving my issues. She really went above and beyond to make sure everything got sorted out. It’s not often you come across someone so dedicated and attentive. I truly appreciate her efforts!
Marie Heidenreich
Pilot, our customer lead, truly stands out as an exceptional figure within the firm. I also want to acknowledge the efforts of another staff member who was incredibly helpful. I encountered some challenges with the KYC process, but the support team was quick and responsive, which made all the difference. This is my first venture into futures trading, and I must say, I’m absolutely thrilled with the experience. I couldn’t be happier—this firm is simply the best!