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Customer Reviews (2425)
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8 months ago
Merritt Mertz
The issue was dealt with quickly and effectively.
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8 months ago
Everett Kub
Frank made the process of verifying my account name super easy. I really appreciated how straightforward it was, and he guided me through each step without any hassle. It felt like a breeze to get everything in order. Thanks to his assistance, I was able to complete the verification in no time.
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8 months ago
Leone Hermann
I’ve been with this firm for quite a while and, honestly, I’ve had some significant successes, especially recently when I built an impressive expert portfolio. However, out of the blue, they identified a minor infraction and, to my shock, wiped my entire account. Now, I understand that mistakes can happen, but they weren’t open to discussion at all. It seems like they strictly enforce their rules only when it benefits them. When I was purchasing without a hitch, it was all good. But as soon as I got close to a sale, that’s when they decided to clamp down.
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8 months ago
Nelda Jacobson
I encountered a problem with the NinjaTrader platform that ultimately resulted in me failing an evaluation—though I admit part of it was my own fault. I took the time to explain the situation so they could investigate. To my surprise, they offered me a free reset. I sense a strong, lasting relationship with MFF. Huge thanks to ADE and HANNAH for their patience and understanding; they truly are wonderful individuals!
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8 months ago
Hans DuBuque
I had a fantastic experience with Ike, who provided answers to all my questions with remarkable precision. His service was truly commendable.
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8 months ago
Elbert Gleason
The team here is really knowledgeable, and they always respond quickly to any inquiries. Customer support is definitely a strong point of this firm. You can count on them to provide valuable insights and assistance whenever needed. They truly understand the trading landscape, which adds a lot of value to your experience. It’s great to know that you’ll get timely help when you’re navigating the complexities of trading.
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8 months ago
Gladys Goldner
Emmanuel truly impressed me with his support. His responses were not only incredibly quick but also very clear. I found him to be exceptionally helpful throughout the process!
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8 months ago
Elinore Heaney
The service is absolutely outstanding! From start to finish, I was incredibly impressed.
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8 months ago
Norene Huels
The Supporter ADE was incredibly personable and warm during our interactions. They made me feel welcome and valued as a trader, which isn’t something you find everywhere. It’s nice to have that kind of approachable support, especially when navigating the complexities of trading. Overall, my experience with them was positive, and I believe their friendly demeanor truly enhances the firm’s culture.
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8 months ago
Trevion King
Emmanuel provided a prompt and concise response, effectively addressing all my queries.
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8 months ago
Jerald Durgan
I encountered a problem that I believed warranted my concerns. Thankfully, the team was very proactive in addressing it, and together we reached a satisfactory conclusion. Huge thanks to everyone involved, especially Gabrielo, who played a crucial role in guiding the process.
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8 months ago
Phoebe Veum
I really enjoy working with this firm. Their team is consistently prompt and supportive whenever I reach out. I’ve had the pleasure of speaking with Ade on several occasions, and I must say, he is truly exceptional. Here’s to making some money together!
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8 months ago
Oscar Gleason
Emmanuel was really nice and patient throughout the whole process.
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8 months ago
Shaniya Mayer
The firm excels in communication. Frequent updates and a willingness to engage make it easy to stay informed about market trends and internal processes. It’s refreshing to see such openness, as it fosters trust and collaboration. Being able to reach out and receive timely responses adds a layer of confidence that is crucial in the fast-paced trading environment. Overall, their communicative approach is one of the standout features that contributes to a positive trading experience.
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8 months ago
Oleta Hegmann
The response times are impressively quick, and the team is consistently friendly. On top of that, the proprietary trading offering is exceptional.
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8 months ago
Otha Lockman
I received outstanding support from the entire team, particularly from Mr. Yasser. He was instrumental in addressing all my concerns and ensured I had a clear understanding.
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8 months ago
Geovanny Smith
I need some assistance, and I reached out to Yasser—what a fantastic experience! The company is truly commendable, and the help center is incredibly supportive. A big thank you to Yasser for all the help!
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8 months ago
Myrl Herzog
Michael and Sony were truly outstanding. They handled my issue swiftly and efficiently. I really appreciate their help—thanks to both of them!
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8 months ago
Preston Tromp
I received quick support and a fast response from Murphy when I needed to restore access to my account. Great job!
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8 months ago
Kyleigh Mayert
Akhi truly took the time to understand my concern. “Let me check into that…” was his response, and I appreciated that he didn’t just shut me down with a standard rule. After looking into my situation, Akhi discovered that my request, which had been denied by a different agent the day before, could actually be approved by MFF within their company policies. A big shout out to Akhi for his knowledge of the guidelines and for delivering exceptional service.
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8 months ago
Macie O'Kon
Sony demonstrated impressive knowledge and was quick to respond. Her pleasant demeanor truly stood out. I would rate her customer service a solid 10 out of 10.
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8 months ago
Carroll McGlynn
Exceptional customer support is truly commendable. The team is always ready to assist, ensuring that clients feel valued and heard. It’s clear that they prioritize excellent service, which makes a significant difference in the overall experience. This level of dedication to customer care really stands out and deserves recognition.
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8 months ago
Marjolaine Klein
The customer support is truly outstanding—it’s incredibly professional. You can tell they prioritize their clients’ needs, which makes a significant difference in the overall experience.
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8 months ago
Tatum Mayert
I really wish they would allow photo uploads. I felt penalized for a rule that seemed to be hidden; I couldn’t find it anywhere. Before making my purchase, I dedicated 17 days to combing through their guidelines as I had been caught up in the Fast Track Trading hype before and wanted to approach this with more caution. They claimed my account had insufficient funds, yet they proceeded to charge the account for the amount they alleged was missing (which turned out to be untrue, so the charge went through). Interestingly, it appears that to make a purchase via ACH, you need to maintain a $750 buffer in your account—but this requirement isn’t stated clearly. Overall, I cannot recommend this firm. While their customer service seems accessible, it becomes quite frustrating when you encounter an actual issue.
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8 months ago
Aaliyah Toy
MFFU stands out as the top choice for support in the proprietary trading industry. The assistance I’ve received has been nothing short of exceptional. Nathan, who leads the MyFundedFutures team, has been incredibly helpful throughout my journey. His performance is truly commendable, and he is just one of many on the support staff who provide high-quality service.
I can confidently recommend MFFU to anyone looking for a great prop firm. Their dedication to customer support sets them apart from others in the field. Thank you, Nathan, for all your help! I genuinely appreciate everything MFFU has done for me.
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8 months ago
Amya Schuppe
The service here is quite impressive and quick, so thank you for that.
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8 months ago
Cindy Lakin
Nathan in Lead Support was incredibly helpful with my issue, promptly addressing all my concerns and working to find a solution. I truly appreciate his empathy and understanding during the process. Moving forward, I’ll definitely pay closer attention to the guidelines.
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8 months ago
Wendy Paucek
Hanna provided the best customer service I have ever experienced. She definitely put me at ease regarding this firm. I wholeheartedly recommend it and truly trust their operations. In fact, I’m planning to make a TikTok video to promote it. While many other firms fall short, this one truly stands out as exceptional.
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8 months ago
Heber Abshire
The responses were quick and the answers provided were excellent.
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8 months ago
Gillian Crist
The chat response time is impressively quick! So far, this company stands out as the best one I’ve encountered.
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8 months ago
Gretchen Stanton
I had a question about my account, and I must say, Emmanuel from the customer service team was incredibly quick to respond. He was not only prompt but also extremely helpful. Thanks a lot!
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8 months ago
Gino Bogan
Ade has truly been the most helpful person I’ve encountered so far. The support I received was exceptional, and it really made a difference in my experience. I can’t stress enough how valuable it is to have someone so dedicated on your side.
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8 months ago
Carol Kovacek
The service here is absolutely terrible. They closed my funded account while it was still in profit for no valid reason. They claimed I traded during a major news event, but that’s simply not true—I closed the trade well before anything hit the news. It really feels like they are just looking for excuses not to pay out. I won’t be returning to this firm again! The customer support seems robotic and detached, almost like they don’t care one bit. It’s honestly a miracle how bad it is. What a complete joke—this should be rebranded as a disaster!
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8 months ago
Vanessa Shields
MFF stands out as one of the most credible proprietary trading firms in the industry, both in terms of their established rules and reliable payouts—just check out Payout Junction for more insights. Personally, I’ve held multiple accounts with them and encountered a few support issues along the way. I must say, their customer service team is exceptionally responsive; you can reach them day or night whenever you need assistance. A standout representative is Hannah, who went above and beyond to resolve a situation that was entirely beyond my control.
If you’re considering venturing into futures trading, I highly recommend looking at MFF before exploring other firms. You definitely won’t regret it. Moreover, their pricing structure is among the fairest I’ve seen in the market.
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8 months ago
Merritt Osinski
Ade was incredibly helpful throughout the entire process. I mean, it’s not every day you come across someone so dedicated to supporting their clients. His insights were valuable, and he always took the time to answer my questions, no matter how trivial they seemed. I genuinely appreciate the guidance and expertise he provided; it really made a difference in my experience. Overall, having someone like Ade to lean on was a huge advantage, and I can’t thank him enough for his assistance.
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8 months ago
Jessyca Ryan
Akhi is definitely the best! Once we started talking, the problem was resolved almost immediately. There were no hassles or unnecessary complications. This guy is for real—Akhi is the real deal! Wooo!
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8 months ago
Willa Harber
I must commend KOLADE, the head of support, for their exceptional assistance and professionalism in resolving an issue with one of my accounts. It wasn’t a straightforward task, yet they managed to address the problem efficiently and with impressive response times. Their dedication truly stands out.
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8 months ago
Serena Kihn
The customer service at Psalm is truly exceptional! Responses are prompt, and they effectively resolve any issues you may encounter.
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8 months ago
Madonna Green
I appreciate the level of engagement offered here. It really makes a difference in the overall experience. Interaction is encouraged, which I find quite refreshing. It feels like a community where everyone’s input is valued. Overall, this aspect truly enhances the environment.
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8 months ago
Elbert Farrell
Fantastic and dependable service! I encountered an issue, and Stephanie was incredibly helpful. Her professionalism and prompt responses made all the difference. I really appreciate the time and effort you dedicated to resolving my concerns, Stephanie. Thank you!
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8 months ago
Cody Schamberger
I’m really happy with my experience at MFFU. They offer great rates and the customer service is fantastic. Unlike some other prop firms out there, they actually process payouts. I had some concerns, but a great representative named Pilot stepped in to assist me, and I truly appreciated the help. I’d definitely give them a glowing recommendation—10 out of 10!
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8 months ago
Zechariah Connelly
I encountered an issue, but it was resolved quickly. The customer service representative, SONY, provided excellent assistance. I appreciate their help. Thank you!
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8 months ago
Adelbert Cole
I had the opportunity to work with Murphy, and I must say, his knowledge and helpfulness were truly impressive. He went out of his way to make sure I grasped every aspect of the platform. All my questions were met with patience and clear explanations. The level of professionalism and commitment he displayed is remarkable, really enhancing my overall experience. Without a doubt, I recommend Murphy for his outstanding support. Thank you for making the entire process so seamless and worry-free!
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8 months ago
Catherine Prosacco
Stephany made everything so clear and easy to understand. She has a way of breaking down complex concepts into simple terms, which I really appreciated. Her concise explanations helped me grasp the key points without feeling overwhelmed. Overall, I was impressed by her ability to make the content accessible.
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8 months ago
Reed Toy
Murphy was incredibly helpful and always quick to assist me in launching my account. I’m really grateful for the support! Thank you!
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8 months ago
Justine Nicolas
Pilot truly stands out when it comes to customer support. I submitted a ticket, and to my surprise, the problem was addressed almost right away.
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8 months ago
Kelsie Bahringer
5 Stars – Outstanding Assistance with Technical Challenges!
I can’t speak highly enough about the support I received from Hannah when I was facing a technical dilemma. She grasped the issue almost instantly and offered thorough, straightforward guidance that made everything so much clearer. I appreciated how she patiently led me through every step of the process, transforming what felt like an overwhelming challenge into a manageable task. Her professionalism and dedication to resolving my issue were remarkable. I’m truly thankful for her help, and I wholeheartedly recommend Hannah to anyone in need of technical support. She turned a complex problem into a breeze!
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8 months ago
Adan Johns
I had an excellent experience with customer service, thanks to Stephanie. She really went above and beyond to assist me.
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8 months ago
Antoinette Corwin
O objetivo da firma é claro: oferecer soluções e enfrentar desafios.
Elfrieda Kreiger
These folks really know what they’re doing. The customer service is super responsive, which is a big plus. Plus, they actually follow through on payouts, and traders have a lot of flexibility in their options. Overall, it’s been a positive experience.