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Customer Reviews (181)
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4 months ago
Hassan Ibrahim
I wanted to share my experience with **Exclusive Markets** because I think other traders should understand the potential risks before committing real money.
I traded **XAUUSD** and ended up with a profit of roughly **$6,150 USD**. The account activity looked completely normal at the time—orders went through as expected, and positions closed without any errors or interruptions. Everything seemed fine, and I even thought the week-to-week process was straightforward.
Then, about **3 to 4 weeks** after those trades were done, the broker suddenly reclassified my activity as **“abusive trading.”**
After that, they took several actions that honestly felt excessive:
– **They removed all my trading profits**
– Then they deducted **$5,277.42 USD**—not only from my trading account, but also from my **wallet balance**What makes this especially troubling is the timing and lack of transparency. This wasn’t something that happened right away. There was **no warning**, **no restriction**, and **no indication at the time** that my strategy might breach any rules.
Also, the trades included holding positions over the weekend. That’s not some unusual approach—many traders use that method depending on the market and liquidity. During the trade period, nothing was blocked, flagged, or delayed by the platform. Everything ran normally, so it’s hard to see how this could have been identified only weeks later.
When I asked for specifics—like:
– the **exact clause(s)** I supposedly violated
– a **detailed explanation** tied to each trade—I only received vague references to terms such as **“abusive trading”** and **“unfair advantage.”** It felt like those labels were used at the broker’s discretion, without showing concrete evidence or pointing to clear written rules.
The most concerning part is really:
– the **retroactive** decision made weeks after the fact
– and the fact they deducted real funds from my wallet, not just the profitsI tried to handle it professionally and resolve it through the proper channels, but eventually they told me the decision was final, without offering a fair compromise or clear resolution.
So I’m sharing this so other traders can be aware of what might happen when policies are enforced **after** the trades are already completed—and when enforcement is **discretionary** and not clearly defined. I’m still open to resolving this issue, but until then, my advice is simple: **proceed with caution**, because post-trade adjustments like this can be a serious risk.
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4 months ago
Sher Ahmad
I’ve been trading with Exclusive Markets since 2023, and I’m writing this review based on my own long-term experience—not a quick “first impressions” take. Looking at my account records, I deposited $33,971.76 and later withdrew $13,899.17. I honestly trusted this broker for years, and that’s exactly why the whole situation felt so frustrating and disappointing.
The main issue happened with my XAUUSD position (1.00 lot). I was force liquidated, and that trade cost me $1,046.00. Even after the position was closed, I still had roughly $128 left in the account. To be clear, I felt this outcome was unfair, and it really shouldn’t have been handled the way it was.
What made it worse is how both support and the complaint process were managed. At the start, I wasn’t given a single clear explanation. Then later, the explanation shifted again. Only after multiple follow-ups was I told that the required margin was actually much higher, due to dynamic leverage. The problem is, my account had been promoted with leverage up to 1:4000. So, naturally, I expected a lot more transparency from the beginning, especially when trading XAUUSD.
As a long-standing customer, I genuinely feel let down. I placed meaningful money with them, and when something serious went wrong, I didn’t get the clear, consistent, and transparent support I thought I would. Instead, I was left waiting for updates, chasing responses, and trying to make sense of changing explanations after the damage had already been done.
I can back up my claims with screenshots, account records, and written email replies from their side. In my view, the leverage and margin rules weren’t explained clearly enough—particularly for metals like XAUUSD. And overall, the way the case was handled has seriously damaged my trust.
After this experience, I can’t recommend Exclusive Markets. If a broker can leave a long-term client feeling misled, frustrated, and unsupported, then new traders should probably think twice before depositing their money.
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4 months ago
Luca Romano
La mia esperienza con questo broker è stata davvero molto positiva. L’assistenza è sempre disponibile e il supporto arriva ogni volta che ne hai bisogno: non ti lasciano mai “in attesa” e si fanno trovare puntuali. Anche sui prelievi sono stati impeccabili, rispettando i tempi con precisione (nel mio caso parliamo di operazioni gestite entro circa 24–48 ore).
In generale, ho percepito massima serietà e attenzione ai dettagli. Insomma, non posso che consigliarlo: se cercate un broker affidabile, qui ci siete.
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4 months ago
Michael Becker
If you’re looking for a broker you can trust, this one is a must-have.
The team is genuinely professional and easy to work with. In my experience, the trading conditions are spot on, and everything feels smooth from start to finish. What really stood out to me is the withdrawal process—my payments went through without any hassle or back-and-forth. They didn’t ask me a bunch of unnecessary questions, and that kind of reliability matters.
I rarely leave reviews, honestly. I only write when it’s either really bad and people need a warning, or the service is genuinely good and deserves more recognition. This is the second case. I’d recommend them to anyone who wants to trade with a bit more peace of mind.
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4 months ago
Andreas Constantinou
After almost 2 years of working with Exclusive Markets—and with over 20 years of experience in the FX market—I can honestly say their biggest strength isn’t just the platform or the offering. It’s their Account Managers.
In my case, I’d especially like to mention my Accounts Manager, Mrs. Nehal Yassin. Thank you for your professional approach and for always maintaining a trustworthy, reliable working relationship. Your service has added real value to my presence in the market, and I genuinely appreciate the support.
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6 months ago
Rohit Sharma
Fast and quick resolution. Overall, everything was handled efficiently, and the process wrapped up sooner than I expected—so yeah, I’m pretty satisfied.
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6 months ago
Aqbal Umar
Seems like a pretty solid broker overall—everything feels smooth and straightforward. The experience is genuinely impressive, and it’s one of those services that leaves you thinking, “yeah, this actually works.”
If you want, paste the full review (or tell me what they did well—support, fees, platform, payouts, etc.), and I can rewrite it into a more detailed, authoritative-style review.
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6 months ago
Rafael Lima
Atendeu meu problema na hora e resolveu tudo com muita eficiência. Na mesma conversa, também tirou todas as minhas dúvidas, sem enrolação. Eu realmente fiquei satisfeito com o atendimento.
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7 months ago
Muhammad Tariq
Best broker overall, and the support system is honestly top-notch. What really stands out, though, is the team’s responsiveness—especially the manager, Nehal. They’re genuinely helpful, and they make the whole process a lot smoother. Definitely one of the better brokerage experiences I’ve had.
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7 months ago
Youssef El Gharbi
So fast and honestly flawless—the person I chatted with really came through. I feel like you should give him high marks for communication, because the quality was there from start to finish. Truly wonderful man.
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7 months ago
Muhammad Saeed
I wasn’t expecting this, but it looks like I’m not the only one running into issues with this broker. I deposited $424, and after trading, I actually made a profit. Then I submitted a withdrawal request for $1,260.
That’s where things went wrong. They rejected my withdrawal, removed my profits, and ended up refunding only $212. Their explanation was that I had submitted part of my original money into an additional trading account—basically claiming that this violated some internal rule. But honestly, it still doesn’t feel fair. If they allow me to trade and earn, why should the profits be wiped out and I only get half back?
To Exclusive Markets: I’ve seen a lot of vague talk about “rules and regulations,” but the terms and conditions aren’t clearly shown in a way that makes sense. If you’re truly a legitimate broker, then refund my full initial deposit of $424. Don’t reduce it to just $212 after rejecting a withdrawal and deleting the profits I earned.
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8 months ago
علي محمد
الموضوع كبير فعلًا وبيحصل فيه لعب كتير على مستوى الخداع والترخيص—مش بس مرة، لكن بشكل متكرر مع أي “بوكي” أو “بوك” حسب الكلام المنتشر. بصراحة، الواحد بيحس إن فيه ثغرات واضحة في الإجراءات، وده يخلي أي قرار أو ترخيص قريب من علامة استفهام كبيرة.
كمان، طريقة التعامل مش مريحة، لأن مفيش وضوح كافي في الخطوات، وده يفتح الباب لاختلافات وتجاوزات. لو الهدف تسهيل الأمور، فالوضع حاليًا بعيد جدًا عن ده… بالعكس، بيخلي الموضوع معقد وممكن يروح في اتجاه غير آمن.
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8 months ago
Yayuk Putri
The broker is good—no complaints here. From a user’s perspective, everything feels straightforward and smooth, and the whole experience doesn’t drag on or get overly complicated. Communication is decent, and the service seems reliable, which is really what you want when you’re dealing with something like this.
That said, it’s not perfect or mind-blowing, but for most people it should be more than enough.
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8 months ago
Rashid Subedi
From the moment I reached out, the customer service was seriously top-notch. The staff was friendly, quick to respond, and genuinely helpful without making me feel rushed. They guided me through everything clearly, and by the end of the interaction I felt confident I was getting the right solution. Honestly, it’s the kind of service you rarely run into these days—impressive.
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9 months ago
Iqbal Khan
Absolutely fantastic customer service. From the moment I reached out, the team was friendly, quick to respond, and genuinely helpful. They sorted everything out without any hassle, and the whole experience felt smooth from start to finish. Really a 5-star experience—no complaints at all! ⭐️⭐️⭐️⭐️⭐️
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9 months ago
Muhammad Asif
Fast and humble response.
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9 months ago
Bay Bayu
Great experience overall. The customer service was genuinely helpful and the team went out of their way to assist me. I didn’t feel like I was being rushed at all, and they explained everything clearly, which made the whole process much easier. Overall, a really solid experience.
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10 months ago
Muhammad Rizwan
I guess the simplest way to put it is: this is a very nice product—honestly, it feels good overall. It’s hard to find anything clearly wrong with it, and the experience has been pretty smooth so far. If you’re on the fence, I’d say it’s worth a look.
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10 months ago
Muhammad Jufri
Customer service was excellent—responses were quick, and they handled every question I asked. I felt like they genuinely had answers, not just generic replies. Overall, it was smooth and efficient, which I really appreciated.
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10 months ago
Ismael Álvarez
Llevo meses operando con ellos y, además, he probado sus funciones usando un expert advisor tanto en MT4 como en MT5. En general estoy bastante contenta: casi todo ha ido fino, con muchos detalles cuidados y una experiencia bastante sólida.
La atención al cliente, por ejemplo, ha sido perfecta. Si tenía alguna duda, me la solucionaban en pocos minutos, sin dar vueltas. También los retiros son muy rápidos; de verdad, cuando pedía retirar, no tardaban prácticamente nada.
Eso sí, hay un punto importante que no me gustó nada. De un día para otro cambiaron el límite de operaciones de las plataformas, y lo hicieron sin previo aviso. El resultado fue que mis bots dejaron de abrir posiciones, aunque el margen libre que tenía era bastante amplio y el riesgo con el que operaba estaba muy controlado. Fue totalmente inesperado: literalmente, en cuestión de horas, se alteró todo el trading que mis automatismos llevaban gestionando.
Al ver que ya no estaban abriendo operaciones, preferí cerrar todas mis operaciones y pasar a otro broker. Sí, la salida me supuso una pérdida de más de 200€, pero también es cierto que fue una decisión mía para evitar seguir expuesta a ese cambio repentino.
En resumen: lo demás me ha gustado y sigo valorando el buen servicio, pero lo de cambiar “las reglas del juego” durante la partida me pareció bastante feo.
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10 months ago
Mateo Rodríguez
Tuve una excelente atención por parte de Alex y Esther. La verdad, respondieron rápido y sin dar vueltas: la respuesta fue clara y bastante concisa.
Además, cada movimiento que se realizó con Exclusive fue ágil y, sobre todo, exacto. No he tenido retrasos ni errores, y eso se agradece bastante.
Y hablando de experiencia general, el social trading aquí se siente mucho más amigable que en otras compañías en las que he estado antes. En resumen, buena atención y un funcionamiento bastante sólido.
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10 months ago
Shafi Al-Sayed
I was honestly in a bit of trouble. A bunch of my positions were hedged because the equity was too low to keep things running as normal. What worried me most was that the positions didn’t get automatically stopped out—even though the funds were basically about to be transferred. Until that point, everything was held in place, which really helped.
I’m genuinely happy with their service. The customer support from Exclusive Markets has been very supportive, responsive, and helpful throughout. I truly appreciate their dedication. Thank you! ☺️
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11 months ago
Giannis Papadopoulos
Customer support was genuinely helpful, and they got back to me really fast—within a short time after I reached out. Overall, it made the whole experience feel smooth and easy.
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11 months ago
Γεώργιος Παπαδάκης
This is honestly one of the best options out there for traders. The platform feels fast and reliable, and the support team is genuinely helpful—quick to respond and willing to work through issues with you. If you’re trading actively and you want a service that won’t leave you hanging, this one’s a solid pick.
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11 months ago
Rafael de Araujo Barral
A equipe foi realmente atenciosa, e isso já começa a fazer diferença logo no primeiro contato. Além disso, o atendimento foi rápido e bem eficiente, resolvendo tudo sem enrolação. No geral, foi uma experiência bem positiva e tranquila.
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11 months ago
Thabo Lebitso
This is one of those rare brokers that actually feels solid from start to finish. I haven’t run into a single issue so far, and everything’s been smooth on my end. Honestly, I enjoy using it—every session feels easy and stress-free, which is exactly what you want.
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1 year ago
Βαγγέλης Παπαδόπουλος
The live chat was really nice, and the whole process felt quick too. I didn’t have to wait around for answers, which I appreciated. Overall, it was a smooth experience.
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1 year ago
Paavo Lehtinen
After Adam and Salman left the company, I honestly couldn’t be more disappointed with how things have been handled. What’s been going on lately just doesn’t feel right.
Support is slower than ever, and it’s not just me—friends of mine have been denied payouts multiple times with no real explanation. On top of that, I’ve been kicked out, along with a bunch of other people, for no clear reason from the Discord chat.
This was once a promising prop firm, but at this point it feels like it’s heading the same direction as “everything else.”
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1 year ago
Omar Khan
If you’re looking to use *negative leverage* on crypto trades with this firm, you might run into some confusing claims. Honestly, I’ve never really seen negative leverage used in traditional finance—it’s not something that typically exists in the way people say it does.
But according to my experience with Exclusive, that’s exactly what they’re offering. So yeah, it’s real here… just not in a way that makes much sense to me from a finance standpoint.
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1 year ago
Nico Alavi
Honestly, this might be the best customer service I’ve ever experienced. They replied extremely fast—like, several times in a row without delay—and they handled multiple issues for me with no hassle.
What really stood out is how precise they were. They seemed to identify the exact problem immediately, and they didn’t waste time with vague answers. Overall, it was smooth, efficient, and genuinely impressive.
Vikrambhai Mahendrabhai Patel
Sure—here’s a more “review-site” rewrite in a similar, conversational style:
**Just open the account.** That’s the whole idea here—set it up and get started without overthinking it. I know it sounds simple, but it genuinely feels that way. Once you’re in, things move pretty smoothly.